Full Time Spa Receptionist
We are looking for a well presented and organised full time Receptionist to become part of the Whittlebury Spa Team.
As a Receptionist at Whittlebury Spa your primary responsibility will be to provide excellent guest service and ensure a smooth and pleasant experience for our guests. You will be the first friendly face our guests will meet and your role is crucial in creating a warm and welcoming environment.
Duties to include:
* Providing exceptional guest service by greeting and welcoming spa guests, addressing their enquires and offering assistance throughout their visit.
* Anticipating guest's needs to exceed expectations wherever possible.
* Preparing for guests' arrival and setting up ready for their welcome ritual
* Manage and oversee the changing facilities and Heat and Ice Experience to ensure areas are tidy and presentable.
* Be knowledge about the Spa, treatments and package offering in order to answer guest questions.
* Administrating tasks such as data entry, organising paperwork and planning arriving guest's locker allocations.
* Answering phone calls, responding to emails, and handling guest enquiries and requests promptly and efficiently.
* Maintaining a clean and organised reception area as well as stocking necessary retail and stock supplies.
* To report for duty punctually as per rota, wearing the correct uniform and adhering to appearance standards.
* Forming a good working relationship with your team.
Salary/Hourly Rate: From £10.50 up to £12.21
Shifts:
* Shift times can start as early as 7.00am and can finish up to 10.30pm (8.5-hour shifts)
* Full time is a 40-hour contract. 5 days out of 7.
* Both weekday and weekend work are required with a least one weekend off per month.
About you:
* Possess exceptional guest service skills
* Ability to forward think and anticipate guests needs
* Have a passion for the beauty and spa industry.
* Whilst there are no specific experience requirements for the role, previous experience in a guest or customer facing position is desirable.
* Valid First aider training or first responder training is also beneficial to your application
Spa Receptionist Benefits:
* Birthday treatment of your choice
* Free use of Spa and Leisure facilities
* Spa uniform provided
Whittlebury Park Benefits: This role is known internally as an S2 role, some of the benefits associated with this role are:
* Free Golf & Leisure membership
* 28 days paid Holiday including public Holiday - Additional Holidays after 3, 5, 8, 10, 12 and 15 years (Full time staff)
* Cashback on essential health care – claim back on optical, dental and some holistic therapies (Full time staff only)
* Employee awards
* Workplace Pension Scheme
* Enhanced Pension Contributions - 4x Salary death in service policy (Full time staff only)
* Up to 50% discount on treatments
* 10% discount on spa products
* Friends and family discounts on Spa's, overnight stays, dinners and much more
* Free lunch and drinks whilst on duty
* Free car parking
* Birthday gift
Job Type: Full-time
Pay: Up to £25,396.80 per year
Benefits:
* Canteen
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free fitness classes
* Free parking
* Gym membership
* Health & wellbeing programme
* On-site gym
* On-site parking
* Referral programme
* Store discount
Work Location: In person