Job overview
The Portering and Post Room Services Department at Salisbury NHS Foundation Trust is seeking a motivated, enthusiastic, and experienced Team Leader to deliver an outstanding customer experience and ensure the efficient delivery of a high-quality, patient-focused portering service across the Trust.
This is a hands-on leadership role that requires day-to-day management and control of the shift you are working on, ensuring services run smoothly, safely, and in line with Trust expectations. You will be responsible for overseeing staff deployment, managing workloads, responding to operational issues, and maintaining service standards throughout your shift.
The successful applicant will be ambitious, people-focused, and confident in leading others, with proven experience of managing a small team in a fast-paced environment. You will have the presence and communication skills needed to influence the day-to-day running of a busy portering service and to maximise the performance and productivity of your team.
The post holder will support, direct, guide, and train staff within the Portering and Post Room Services Department, while also working operationally alongside the team. Duties include the safe and efficient movement of patients, samples, post, and medical records across the Trust.
This role operates across a 24-hour, 7-day service including early, late, and night shifts on a rolling rota. Certain shift patterns attract enhanced hourly rates, including weekends and bank holidays.
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If you enjoy working with people, are a natural leader, and are motivated by delivering high-quality services, you should be able to demonstrate the following:
* Significant experience dealing with the public in a diverse, fast-moving, customer-focused organisation
* At least one year's experience managing or supervising a small team
* Proven ability to lead and control a shift, including allocating duties, monitoring performance, and resolving issues in real time
* Excellent communication and interpersonal skills
* Ability to assess, instruct, coach, and train staff
* Confidence in making decisions and working on your own initiative
* Strong leadership and organisational skills
* Good IT skills (e.g. Microsoft Word, Excel)
* Full UK Driving Licence
You must be able to work a variety of shift patterns over seven days to support a 24-hour service, including early, late, and night duties as part of a five-week rotation.
The Team Leader role also includes administrative responsibilities such as processing timesheets, conducting staff appraisals, maintaining electronic training records, and supporting staff development.
For full details of the role, responsibilities, and essential criteria, please refer to the attached Job Description and Person Specification.
Working for our organisation
Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.
We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.
We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a maximum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.
Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting
Detailed job description and main responsibilities
Please see attached Job description and person specification for full details of roles and responsibilities.
"Please note: we are unable to provide sponsorship for this position."
We offer excellent benefits that help make SDH a great place to work. Take a look at our Employee Value Proposition (EVP) for more detailed information
These include but aren't limited to:-
* Holiday starting at 27 days plus Bank Holidays rising to 29 days after 5 years and 33 days after 10 years for Agenda for Change staff
* Holiday entitlement for Medical and Dental staff starts at 27 days for Junior/Senior Clinical Fellows, Specialty Doctors and rises to 32 days after 5 years. Consultant entitlement starts at 32 days and rises to 34 days after 7 year.
* Access to a career average revalued earnings pension scheme
* Life assurance if a member of the pension scheme
* An extensive Health and Wellbeing offer to help you deal with life's challenges
* Exclusive deals and discounts websites saving you money on everyday purchases, treats for the family, eating out and utility bills for home
* Cycle to work scheme
* Uniform provided (where required)
* 40% bus discount exclusive to SFT employees (period tickets only)
* On site Day Nursery and Holiday Play scheme
* On site health and fitness club
* On site car parking (fees and restrictions apply)
* Opportunities to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.
Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa eg those with graduate visa's) should review the eligibility criteria on the website before applying
Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.
SEASONAL RESPIRATORY VACCINATIONS
We continue to encourage and support our staff to participate in the seasonal respiratory vaccination programme in order to protect themselves, colleagues and their patients.
GETTING TO WORK
We offer parking on site at Salisbury District Hospital, a daily charge applies. We encourage our staff to utilise other green methods of getting to work such as cycling or walking where possible, and our Trust is well connected through the bus services to the city centre and other areas.
OUR COMMITMENT TO EQUALITY
We are committed to making Salisbury an inclusive and welcoming place for every single staff member, regardless of who they are and where they come from. Equality sits at the heart of everything we do, and we ensure that all employees have equal opportunity to develop, to apply for promotions and to work flexibly.
The Trust actively promotes a work environment free from harassment and discrimination and provides training for staff to ensure this happens. We also closely monitor recruitment activity, training, development and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, martial status and age.
OTHER INFORMATION
If this job requires you to have DBS check to enable you to properly fulfil the requirements of the job, on appointment, you will be required to replay the cost of obtaining a DBS check and this amount will be reclaimed in instalments from your salary. Many staff use the DBS update service at a cost of £16 per annum but you need to sign up for this via their website.
Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.
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