We're looking for a Front of House Facilitator to come join us, based at our Wakefield Depot. In this role you will provide a first-class front‑of‑house service, supporting visitors, colleagues and the wider PHOENIX UK Group with reception duties, meeting room coordination, post room activity and general administration. The Heart of the Role
* Act as the first point of contact for visitors and callers, providing a professional front‑of‑house service
* Manage reception duties including greeting visitors, maintaining the area, and monitoring building entry/exit
* Handle incoming and outgoing post, and arrange transport as required
* Coordinate meeting room setups, ensuring equipment, AV, refreshments and materials are in place
* Support employees with use of meeting room equipment and provide general administrative assistance
* Assist Compliance and Data Protection teams by monitoring and responding to the compliance email inbox
* Competent user of all MS Office applications
* Strong numeracy, literacy, and communication skills
* Excellent telephone manner
* Friendly, helpful, and confident when interacting with others
* Ability to build effective working relationships
* Able to work independently while knowing when to seek advice
* Positive attitude toward learning and change
* 22 days (pro rata) paid annual leave plus bank holidays, rising with length of service
* High Street discounts
* Employee Assistance Programme
* Contributory Pension Scheme
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