1. Solutioning, Design & Implementation of the ITSM, ITOM, HAM, SAM,SPM, IRM and BCM solution.
2. Experience in multiple ServiceNow implementations
3. Integration of Event management tools & ITOM architecture
4. Advise, design, and configure integration solutions between ServiceNow and other CMDB tools.
5. ITSM process, module and workflow design
6. Good experience of Service Portal and widget creation
7. Very good experience with custom apps
8. Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs, and more.
9. MID Server management experience
10. Lead the configuration and customization of ServiceNow instances
11. Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation.
12. Worked on ITOM, HAM, SAM, IRM, BCM, HRSD
13. Experience of custom applications development
14. Experience in working on Performance Analytics
15. Design and modification of ServiceNow Service Portal.
16. Domain Separation and designing the Process and data flow within various domains
17. Knowledge of LDAP/Active Directory/SSO.
18. Review existing set up and provide best practice recommendations in line with the OEM
19. Monitor health, usage and compliance of ServiceNow systems.
20. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest...