We are looking for a
n exceptional individual to join our building operations team for the Stephen A. Schwarzman Centre for the Humanities as a Front of House Manager. They will be responsible for co-ordinating the visitor experience across the Schwarzman Centre's performance and public venues. The postholder will manage a team to deliver high-quality, safe, accessible, and welcoming front-of-house operations across a year-round programme of arts, academic, and public events. This is a hands-on role requiring strong leadership, customer service skills, and the ability to manage operations across multiple concurrent venues including theatres, cinemas, and exhibition spaces. The Front of House Manager will work closely with colleagues from programming, academic, technical and operational teams to ensure seamless delivery of events and performances. About you The role is ideal for an experienced leader with proven staff supervision skills, including training and rota planning. You will have significant experience managing front-of-house operations in a cultural or public venue. Committed to high-level customer service, you will have excellent communication and interpersonal skills and the ability to remain calm under pressure and resolve issues efficiently. You will have experience of acting as a Duty/Event Manager with responsibility for audience safety, and demonstrate a good understanding of health and safety, safeguarding, and accessibility standards. You will have the ability to work flexibly including evenings and weekends. The duties and skills required are described in further detail in the job description. What we offer As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
1. An excellent contributory pension scheme
2. 38 days’ annual leave
3. Family leave schemes and a comprehensive range of childcare services
4. Cycle loan scheme and discounted bus travel and Season Ticket travel loans
5. Membership to a variety of social and sports club
Application process Applications should be submitted online and include a CV and a supporting statement. As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now.