Overview
In this high-impact role, you'll be responsible for designing, standardising, and continuously improving global P&C processes and technologies, with a particular focus on Workday and ServiceNow. You'll use data-driven insights and industry best practices to evaluate performance, identify inefficiencies, and implement scalable solutions. Acting as a strategic partner to IT, business units, and governance teams, you'll ensure seamless integration and alignment across our global operations.
Responsibilities
* Act as the go-to expert for global P&C processes and systems—leading the design, delivery, and governance of scalable, efficient solutions across Workday, ServiceNow, and beyond.
* Drive continuous improvement by identifying risks, resolving issues, and recommending data-informed enhancements that elevate both process performance and employee experience.
* Lead change impact assessments across the full lifecycle of transformation—from design and testing to deployment—ensuring seamless integration of both tech and non-tech initiatives.
* Champion knowledge and consistency by partnering with the Global Knowledge & Content Manager to ensure all process documentation meets global standards and is accessible, accurate, and up to date.
* Keep the employee experience front and centre by designing and implementing process changes that are intuitive, user-friendly, and aligned with our global P&C strategy.
* Monitor Workday updates and emerging industry trends, translating new capabilities into practical enhancements and proactively guiding Global Process Owners on opportunities to optimise and innovate.
* Proven expertise in business and process analysis, with a strong track record of designing and optimising global HR processes that drive operational excellence.
* Deep understanding of HR technologies, especially Workday, ServiceNow, and SharePoint, with hands-on experience deploying and supporting complex systems like ERPs, portals, and knowledge bases.
* Strong problem-solving mindset, with the ability to anticipate challenges, identify root causes, and implement effective, scalable solutions in a fast-paced environment.
* Skilled in project and change management, with working knowledge of methodologies that support planning, risk mitigation, and managing interdependencies across global initiatives.
* Excellent communicator and influencer, confident in engaging with senior stakeholders, cross-functional teams, and global communities to drive alignment and adoption.
* Experience in HR transformation programmes is a strong plus, along with hands-on knowledge of process improvement methodologies like Lean and Six Sigma, tools such as Signavio, and a solid grasp of data analysis, performance metrics, and benchmarking.
About Imperial Brands
Join Imperial Brands as our next Global HR Process & Systems Lead and play a key role in shaping the future of our global People & Culture operations. As an inclusive, innovative global FMCG business supported by 25,000 employees, we''re driving transformation across our organisation—and our P&C function is at the heart of it. This is a unique opportunity to lead process excellence across a dynamic, international landscape, helping us deliver smarter, more connected experiences for our people. We are a truly international company, operating across 120 markets, with a challenger mindset that drives growth and change. We value inclusion and diversity and are committed to creating an environment that respects difference.
Additional information
As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.
In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits. This role offers inspiring places to work and collaborate with purpose, with opportunities to grow, learn, and contribute to a healthier future for moments of relaxation and pleasure for our consumers.
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