Mobilisation Manager Cleaning SME
Location: Stoke on Trent, ST1 5PZ
Hours of work: 40
Contract Type: Fixed Term Contract | 6 Months
We are seeking a Mobilisation Manager - Cleaning SME to help drive the successful rollout of one of the most significant contracts in ISS’s history.
This is a fantastic opportunity to be part of a high-profile mobilisation project within our Key Account Network.
Job Description
In this pivotal role, you’ll work closely with the PMO, operational field teams, and key stakeholders to ensure the seamless mobilisation of services and the consistent delivery of high cleaning standards across the client estate.
Your expertise will be critical in shaping service readiness and ensuring we meet the client's expectations from day one.
This is a high-impact role ideal for someone ready to take on a visible and rewarding challenge.
Key Responsibilities
Provide contract support to internal teams and customers
Liaise with suppliers to resolve issues and keep stakeholders updated
Escalate unresolved matters to ISS Management within SLA timelines
Maintain accurate records, reports, and databases
Prepare and distribute documentation to stakeholders
Support vehicle mobilisation, including fit-out, allocation, and fuel cards
Map PPMs into CAFM systems (e.g. Maximo) and manage TUPE data and site visits
Professional and Personal Competencies/Qualifications
Ops background in Cleaning/Soft FM essential; mobilisation experience ideal
Experience with suppliers (consumables, equipment), payroll systems, and meeting KPIs/SLAs
Skilled in managing mobilisations, projects, and using Microsoft Excel and other MS apps
Strong communication, stakeholder management, and CRM database knowledge desirable
Self-motivated, organised, and able to handle pressure and competing demands
Analytical, solutions-oriented, and thrives in a fast-paced environment
Customer-focused, team-oriented, and passionate about quality and service delivery
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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