Our priority at Assisted Lives is to ensure Service Users maintain control, choice and dignity over their care. Feeling well supported and valued by reliable, sensitive, polite and friendly staff is what defines this service.
ROLE PURPOSE
Assisted Lives is an established and well-respected provider of home care for older people and supported living and social inclusion services for people with Learning Disabilities and mental health concerns in Bradford. We passionately believe in everybody’s right to live the best life they possibly can regardless of the challenges they face. We use every resource available to us, including our experience, our expertise and knowledge, our creativity and imagination, and our resilience and tenacity to assist people to continue to grow and achieve their aims and life goals. We are highly focused on the quality of our services. Everything we do and every decision we take is focused on improving the quality of our services and ensuring the best possible client experience. To this end we are recruiting new Care Co‑ordinators to join our existing team to play a key role in managing our care and support services.
HOURS OF WORK
This role is full time and split between office‑based work and work in the field – contracted 37.5 hours per week. You will be required to visit Service Users in their own home or in the community. A full UK driving licence is essential and mileage expenses can be claimed.
MAIN DUTIES
Service User Related Duties
* Work with the Care Manager, the Council’s micro‑commissioning platform, the Continuing Healthcare Team and various other stakeholders to take on new Service Users and meet the company’s growth targets.
* Visit Service Users; review and formulate comprehensive Care Plans and risk assessments. Examine the written records of medication administration, finance and daily log notes kept by staff as required by the Registered Manager in line with the Company’s Quality Policy.
* Make referrals to external agencies for the provision of aids and adaptations to assist with daily living and health needs.
* Ensure accuracy and completeness of all documentation held in service‑user homes.
* Carry out quality assurance checks and monitor the quality‑of‑service delivery and Service User satisfaction through visits to clients and staff observations.
* Undertake visits to service users (introductory, routine or prompted by staff feedback) ensuring that electronic records are monitored, updated and the outcome of the visit is recorded appropriately and that routine visits are maintained within the specified frequency.
* Complete advanced care plans for service users.
Staff Related Duties
* Ensure that newly recruited staff are assigned work after completion of their pre‑employment checks and training, minimising the time it takes to build their weekly hours in line with their availability.
* Work with the Care Team to schedule shadowing, induction training, refresher training and staff meetings into Care Support Worker rotas.
* Update staff training as required to keep the team compliant with current training requirements and legislative changes. Training is delivered by our in‑house trainer.
* Handle rota amendments throughout the week because of changes in Service User requirements or staff availability to ensure efficient and effective service delivery.
* Provide in‑field training to Care Support Workers when appropriate, giving timely written and verbal instructions.
* Report sickness and authorise annual leave for Care Support Workers in line with company guidelines, and help manage attendance at work following company policies and procedures. Maintain accurate sickness records, interview staff on return to work and complete required paperwork. Flag prolonged or frequent absences to Senior Management.
Care Compliance Duties
* Be conversant with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and other legislation governing domiciliary care services.
* Record and report any compliments, complaints, incidents or concerns in the in‑house database and take action as necessary in line with company policy.
* Escalate complaints or potential safeguarding issues to the line manager in line with company policy and procedure, including any issues regarding legislative requirements.
* Maintain all written reports and administration up to date.
General Management Duties
* Uphold Assisted Lives’ interests and reputation in all aspects of your role.
* Contribute proactively to care quality and the internal company culture.
* Support senior managers and company owners in promoting the overall success of Assisted Lives.
* Maintain close liaison with both the Care Manager and administrators.
* Carry out other reasonable tasks and duties from time to time as required.
* Assist the Registered Manager in holding team meetings for Care Workers.
* Provide short‑term cover for other Care Coordinators when unavailable.
Service Development
* Operate in a ‘soft’ sales capacity to attract new Service Users, explain services comprehensively and follow up on all enquiries professionally in accordance with company processes and growth expectations.
* Capture and record all new enquiries in accordance with Assisted Lives processes.
* Identify areas of improvement in relation to delivery of service provision, care management and day‑to‑day running of the service.
Emergency Care
* Respond to Service Users’ needs by contacting GP, ambulance service, district nurses or next of kin and record action taken. Report action and outcome to the Registered Manager and other involved parties.
* Liaise with multi‑agencies.
* Systematically solve day‑to‑day problematic issues which arise.
On Call
* Participate in the on‑call rota, acting as the first point of contact for Service User and Care Support Worker issues.
* Resolve rota and other issues while on call to ensure coverage and maintain quality of care.
* Record and report all actions undertaken while on call on People Planner.
Quality Control
* Assist the Registered Manager to implement the monitoring and quality control processes under the Company’s Quality Monitoring Policy.
* Assist the Registered Manager in carrying out surveys, monitoring staff performance, training and supervising staff in quality control assessments.
* Be familiar with and implement company policies, procedures and all legislative and regulatory requirements relating to the company’s activities.
* Be aware of the Quality Assurance Policy in providing a quality service to Service Users.
* Represent the company in a professional manner at all times – on the telephone, face‑to‑face or in written communication.
Office Administration
* Take responsibility for office administration tasks, ensuring all Service User and staff records are kept up to date as required in line with good governance guidelines.
Following Procedures and Guidance
* Maintain awareness, understanding and adherence to company policies and procedures and CQC requirements.
* Attend training sessions as required.
* Participate in corporate and statutory initiatives as required.
PERSON SPECIFICATION
* Skills: Clear written and verbal communication, ability to listen and follow instructions, attention to detail, good IT skills.
* Thinking Style: Logical and rational approach to solving problems and making decisions, good use of initiative and intuition, flexible and adaptable, drive and motivation, evidence of interest to learn and succeed.
* Working with Others: Good understanding of multi‑agency, multi‑disciplinary social care; demonstrates strong Service User focus, prioritises Service User needs, welcoming and approachable style, builds positive relationships with Service Users, team members and external visitors; good people‑management and leadership skills.
* Well‑being and Values: Demonstrates values of respect, trust and calmness, understands older people’s needs and those of people with impairments, commits to safety, care and well‑being of Service Users and Care Support Workers, shows empathy, aligns with core company values.
* Time Management: Organises skills – plan, meet deadlines, manage multiple tasks, make safe prioritisation decisions, conduct tasks in a structured way, handle the unexpected.
* Essential: Experience in care provision matching the responsibilities of the post; good literacy and numeracy; good presentation skills; strong IT skills; knowledge of legislation concerning care provision; administrative experience; full driving licence.
* Desirable: NVQ Level 2 in Health and Social Care; professional qualification; experience as a supervisor or senior care worker or other role within a care‑providing organisation.
Additional information: Duties must be carried out in compliance with Assisted Lives’ Equality and Diversity Policy. This post is exempt from the Rehabilitation of Offenders Act 1974 and any criminal conviction must be disclosed at the time of application.
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