Job Description Are You Ready to Make It Happen at Mondelez International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will manage the productivity agenda and process improvement agenda for customer tower in the UK market.?You will improve value and service to customers and increase?supply chain efficiency while offering accountability and transparency into customer?performance. How you will contribute We have an aspiration to become an industry leader, therefore we have invested in value add resources across Customer Service & Logistics (CS&L), most notably in the Customer Collaboration area who are accountable for:? Development of UK&I's CS&L strategic service offering through close customer and internal stakeholder management focusing of process and CI improvement? Promote CS&L as a truly collaborative function with Mondelez by partnering with Sales, Procurement & HR to deliver our strategic objectives? Driving key contributions to the Productivity agenda through implementation of Innovation Projects and CostToServe initiatives?? Identification and development of best practice and capability in key customer facing technologies? Governance and responsibility for Trade Terms management and changes?? Promotion of Mondelez's reputation as an industry leading partner to the trade? Two-way sharing and implementing best practice with the other MEU Area Customer Innovation teams? The role requires the job holder to build a strong network of relationships across CS&L and other internal functions, as well as externally with customers and industry bodies.?? Whilst the role requires advanced analytical capabilities, the ability for that person to be able to frame & communicate that information effectively with both internal and external stakeholders is also critical.?? Primary accountabilities / responsibilities ? Support the creation and execution of the UK Customer Innovation offering:? Analyse total customer offering through regular Segmentation analysis & working with customers to build, agree and implement a3 yearstrategy to achieve step-changing service improvements? Ensure standards in customer communications aremaintainedi.e. scorecards and Joint Business Plans that are fit for purpose? Lead best practice sharing across all markets within MEU? Lead improvements in customer On Shelf Availability to support top line growth? Attend reference groups to share and develop understanding to bring new thinking to Mondelez? Coordinate best practice in UK&I to drive visibility of OSA? Drive progress of the Cost To Serve agenda:? Advanced analysis of CostToServe data toidentifytrends and efficiency opportunities through proactive reporting? Identify & implement strategies to proactively reduce CostToServe, building relationships cross functionally to ensure implementation? Support the CS&L Sustainability agenda:? Creation of case studies highlighting improvements in waste reduction, foodmilesand any other sustainability-related improvements? Participation in industry-wide forums (IGD etc) to increase the profile of Mondelez as an ethical supplier / employer of choice.?? What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge:? Experience in CS&L function, ideally with knowledge of customer supply chain management? Preferential existing experience building and maintainingPowerBIreports Cross-functional experience (sales, CS&L controlling, demand planning,?manufacturingandlogisticsand?warehousing knowledge)? SAP, information systems, process design, standard operating procedures? Able toanalyzedata and drive insights into action with a focus on delivering to timelines and?KPIs? Great interpersonal, teamwork and communication skills? Able to influence, negotiate and apply commercial acumen? More about this role What you need to know about this position: What extra ingredients you will bring: Education / Certifications: Job specific requirements: Travel requirements: Work schedule: Relocation Support Available? No Relocation support available Business Unit Summary We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply _Our people make all the difference in our succes_ Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER Job Type Regular Customer Collaboration (CLD) Customer Service & Logistics At Mondelez International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.