About The Role
Luminate Education Group is looking for an IT Technician based at our Harrogate College Campus. The ITSS (Information Technology Shared Services) department at the Group provides centralised IT support and technology services across the group’s colleges and education providers.
Harrogate College is located at Hornbeam Park with good transport links, including nearby train services, regular bus routes, and easy road access via the A61 and A1(M).
What You Will Do
* Install, configure, test, maintain, and repair IT/AV hardware, operating systems, and software for desktops, laptops, mobile devices, telephony, and classroom technologies.
* Provide customer‑focused technical support in line with departmental service standards.
* Deliver diagnostics, troubleshooting, and repair services for IT hardware and multimedia/assistive technologies.
* Support and maintain classroom technologies including projectors, TVs, interactive whiteboards, audio systems, and assistive equipment.
* Perform regular maintenance to ensure all IT and AV equipment operates to a high standard.
* Liaise with third‑party suppliers to ensure timely hardware repairs and service delivery.
About You
* Level 3 qualifications in English and Maths, with an IT related qualification or proven experience in an IT Service Support role.
* Proven ability to deliver exceptional customer‑focused IT/AV support services with high levels of customer satisfaction.
* Strong knowledge and technical support experience across operating systems including Microsoft Windows, Apple macOS/iOS, Google ChromeOS and supporting software applications including Microsoft Office, Google Workspace, Adobe Creative Cloud, antivirus software, internet browsers, streaming platforms, and cloud services.
* Experience installing, configuring, and supporting multimedia and assistive technology applications such as TextHelp Read & Write and Dragon NaturallySpeaking.
* Skilled in installation, configuration, maintenance, and troubleshooting of IT hardware including PCs, laptops, mobile devices, VoIP telephones, mobile phones, and printers.
Benefits
Curriculum and Management: 44 days plus bank holidays
Curriculum support and business support: 39 days plus bank holidays
Pension Schemes With Generous Employer Contributions:
Teachers’ Pension Scheme
Local Government Pension Scheme
People’s Pension Scheme
CPD Opportunities: Annual staff conference plus 2 additional staff development days.
Qualifications Including PGCE, Apprenticeships, Leadership And Management Courses.
Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.
Safeguarding
At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre‑employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
Equality, Diversity and Inclusion
Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool.
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