The Role: Facilities Management Expert
This is an exciting opportunity to take on a challenging role as a Facilities Manager, overseeing the operations of a high-security city centre site. The successful candidate will lead a team of security guards, receptionists and catering staff, driving service excellence and fostering collaboration.
Key Responsibilities:
* Oversee integrated facility operations, ensuring compliance with Service Level Agreements (SLAs)
* Build strong relationships with client stakeholders, including close collaboration to ensure high service standards
* Lead contract management, driving service improvements and implementing Total Facilities Management (TFM) approaches
* Ensure health & safety compliance and accurate reporting
* Manage budgets, SLAs, and contract targets, handling customer queries and complaints efficiently
Requirements:
* Demonstrable experience of working as a Facilities Manager, preferably in both Hard & Soft FM with a leaning towards Hard FM
* Strong technical knowledge of infrastructure and asset management, with proven leadership and team management skills
* Excellent communication and stakeholder management skills, with health & safety expertise and contractor management experience
* Able to attain BPSS Clearance, with good MS Office skills
About the Role:
This role offers the chance to make a real impact by enhancing customer service and overseeing Planned Preventative Maintenance (PPM) and small works. As a Facilities Manager, you will implement a TFM approach, particularly in Hard FM, supporting upcoming technical projects.
Professional Competencies:
* Proven track record of delivering exceptional service and results in a similar role
* Ability to work collaboratively with clients and other agencies to achieve high service standards
* Experience of managing budgets, SLAs, and contract targets, with excellent problem-solving skills
* Strong analytical and technical skills, with the ability to interpret data and make informed decisions