Supporter Engagement Executive
CONTRACT: Permanent, Full Time (35 hours per week)
ORGANISATION: Royal Life Saving Society UK (RLSS UK)
DEPARTMENT: Income Generation and Engagement
LOCATION: Based at RLSS UK Head Office, Worcester
(minimum 3-days per week at Head Office)
REPORTS TO: Director of Income Generation and Engagement
SALARY: £27, Grade E)
ABOUT RLSS UK
The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people to enjoy water safely and achieve our vision; communities free from drowning.
JOB PURPOSE
The Supporter Engagement Executive will act as a central point of contact for all RLSS UK supporters across every fundraising income stream, ensuring they receive a warm, knowledgeable and professional experience whether they're looking to find out more about RLSS UK, taking part in an activity, or choosing to donate.
You will play a key role in championing our supporters, helping us understand their needs and continuously improve their experience. By gathering feedback, spotting themes and sharing insights with the wider team, you'll highlight opportunities and challenges that help shape how we engage with supporters in the future.
KEY TASKS AND RESPONSIBILITIES
Deliver excellent supporter care, including responding to email, post and telephone enquiries, issuing receipts, and carrying out donor follow‑up.
Provide warm and consistent stewardship to donors, including personalised contact such as telephone calls, letters, handwritten cards and emails.
Be the first point of contact for community groups, schools and clubs, offering guidance, support and fundraising materials.
Support recruitment and stewardship of challenge event participants, ensuring they feel informed, motivated and appreciated.
Support community fundraisers throughout their activity, providing resources, stewardship and encouragement.
Record and track community fundraising activity within the CRM.
Support the development and delivery of supporter journeys, helping ensure communications and touch-points are timely and engaging.
Manage stock of supporter materials, including running vests, swim caps, donation buckets and collection tins, ensuring timely fulfillment of requests.
Assist with the implementation of the new CRM system, including accurate data entry and supporting the wider team during the transition.
Maintain CRM data to a high standard, including running reports, tagging, updating preferences and ensuring excellent data governance.
Accurately record donations and supporter correspondence within the CRM system.
Provide administrative support to the Income Generation team, assisting with general tasks and contributing to the smooth running of fundraising activity.
Other Duties & Responsibilities
All other duties reasonably associated with your role, as directed by the Line Manager.
Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK's compliance programme.
Demonstrate and uphold the Society's values and behavioural standards at all times.
Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality.
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation.
PERSON SPECIFICATION
Essential Relevant Experience, Skills and/or Aptitudes
Experience of building positive relationships with customers, supporters or donors.
Excellent written and verbal communication skills, with a polite, confident and professional manner.
Strong organisational skills with excellent attention to detail.
Competent IT skills, including confident use of Microsoft Office (Word, Excel, Outlook) and the ability to learn new systems quickly.
Experience using CRM systems and/or working with customer or supporter data.
Previous experience in customer service and administration, ideally in a busy environment.
Ability to manage multiple tasks and priorities in a fast‑paced setting.
A proactive, enthusiastic approach, with a willingness to take on a variety of duties.
Ability to work both independently and collaboratively as part of a team.
Understanding of GDPR and data protection principles, especially in relation to handling supporter information.
Awareness of the Fundraising Regulator's Code of Fundraising Practice, or willingness to learn and work in accordance with it.
Desirable Relevant Experience, Skills and/or Aptitudes
Knowledge and understanding of RLSS UK
Experience working or volunteering in a charity or fundraising environment.
Experience engaging with community groups, schools or volunteers.
Experience of applying data protection principles in a previous role.
Experience of working in line with charity sector standards or compliance frameworks.
Understanding of supporter stewardship or supporter journeys.
WHAT RLSS UK CAN OFFER YOU
RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -
Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
Private Medical Scheme*
Enhanced Society Sick Pay*
Eye Care*
Employee Assistance Programme via Health Assured
Life Assurance Scheme
Howdens Sports Benefits/Perks at Work
Free RLSS UK Membership
Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
Free on-site parking when working from HQ
Company Events and more
*Subject to eligibility criteria
YOUR APPLICATION
Please send your CV along with a Cover Letter outlining why you should join our Income Generation and Engagement Team to
Closing Date – 5.00pm, Wednesday 4th March 2026
Interview Date – Thursday 12th March 2026 at our Worcester Head Office (subject to change)
Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.
RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.