Account Executive page is loaded## Account Executiveremote type: Hybridlocations: Milton Keynestime type: Full timeposted on: Posted Todayjob requisition id: R4866Permanent Term Contract (Fixed Term)Job Description:Pluxee is a global player in employee benefits and engagement that operates in 29 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.Pluxee is a global player in employee benefits and engagement that operates in 29 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. Your next challenge* To provide the highest possible level of service and support to the Commercial Success Managers across a range of benefit, reward and Pluxee Card clients* Take ownership of core functions by organising daily tasks to ensure the smooth operational running of each account within agreed SLAs and budgets* Be proactive in the continuous improvement of all processes and procedures* Working alongside the Commercial Success Leads and Commercial Success Managers to ensure accounts achieve the highest level of gross profit and engagementWhat you’ll be doing:* Understand your client’s business objectives and develop good client relations* Identify new opportunities for existing clients and make recommendations to your Commercial Success Manager* Support the commercial team in achieving targeted levels of GP in respect of your assigned accounts and to retain existing client base in line with company objectives* Produce MI and ad hoc reporting, utilising all Microsoft Office packages as required* Analyse and review your reporting and highlight any patterns or concerns to the Commercial Success Manager* Ensure that detailed work instructions are produced and updated, complying with relevant operating standards* Liaise with internal departments and external suppliers to achieve the best possible solutions* To have a clear understanding of the current status of every project that you are responsible for* Ensure that salesforce and all electronic filing is accurate and up to date, all calls and clients contacts recorded, client contracts uploaded and maintained* Ensure client invoices are raised promptly, accurately and consistent with client requirements and as agreed within the invoicing schedule* Update website content using content management software* Copywriting and proof reading* Assist with reconciliation and debt control* Attend client meetings and produce contact reports as required* Trouble shooting and resolving client issues* Support the Commercial Team with participant queries; covering inboxes, hotlines, voicemails and any ad hoc tasks as required* Perform all other duties as reasonably required that are consistent with both training and experience You’re a match if you have:* Good working knowledge of Microsoft Office* Experience using a CRM system desirable, such as Salesforce* Analytical with excellent problem-solving skills* Confident to highlight issues and suggest ways of improvement* Great attention to detail, particularly with finances, grammar, spelling, and tone of voice* Good understanding of IT, Creative and Finance* Ability to work independently and under pressure* Team player with a positive attitude* Ability to communicate well at all levels* Keen to learn* Experience of working in a busy administrative client support type role preferential To get this challengeVideo call or face to face with Maxwell Amofa -Account Executive Lead and Samantha McLean- Head of Client Operations Your location Indicate preferred location(s)Milton Keynes (Hybrid) Happy at work1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.
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