This role is covering Restart 2B for Yorkshire/Nottingham on the Supply Chain. Ideally you will be local to the areas but will consider applications if you are comfortable travelling each month around 2-3 times if you don't live local.
Be part of something great!
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
About the role:
Reporting to the Supply Chain Director, the Supply Chain Manager will play a key role in the delivery of the contract, managing the outputs and performance of our supply chain partners, the success of whom will be critical to the programme meeting contracture requirements.
Specifically, the Supply Chain Manager will be directly accountable for leading a network of supply chain partners responsible for delivering circa 50% of the overall contract value (circa £20-25m per annum). In addition to the revenue generating performance required, the role will also be accountable for the Supply Chain’s adherence to all Customer Services Standards, exceeding customer satisfaction measures and delivery of social value commitments.
Supported by a team of internal resources and with Direction and input from the Supply Chain Director, the Supply Chain Manager will be accountable for the direct performance management of all supply chain partners, their teams and individuals employed to deliver the contracted service (300-400 FTE). The Supply Chain Manager will also be responsible for driving continuous improvement throughout the supply chain to ensure year on year performance improvement and effective collaboration both within the CPA and externally with other providers.
Key Responsibilities:
* Direct contractual line management of all end-to-end Restart sub-contactors in all aspects of service delivery, including;
* Achievement of minimum performance levels (generating required contract revenue) through a regular and transparent performance management regime
* Adherence to Customer Service Standard (avoiding contractual financial penalties)
* Ensuring service quality is to required standards, including customer satisfaction
* Integration and enhancement of the CPA employer engagement strategy and community partnership strategy
* Delivery of all social value contracted commitments (eg; inclusive recruitment targets, training & development metrics, volunteering days, etc)
* Development of a positive and engaging culture across all supply chain partners, including delivery of workforce training & development commitments and employee health & wellbeing
* Fostering and nurturing a collaborative approach to working together sharing good practice and a ensuring a drive for continuous improvement across all aspects of performance. This includes a close working relationship with the Maximus Service Delivery Director.
* Supporting/coaching under-performing supply chain partners to improve any aspect of under-performance v expectation.
* Undertaking a systematic management approach of the supply chain against all delivery metrics through the standardised management tools and documents.
* Escalation management where risk identified through formal notification and tool (Performance Improvement Plans)
* Utilising contractual levers to manage out any sustained poor performing supply chain partners if/when required.
* Formalised communication process for the supply chain partners to give regular update across, performance, systems, commissioner updates, etc.
* Undertaken formal and informal observations of delivery to validate the required high output expectations
* Completion of desk-based file monitoring requirements
* Support, maintenance and updates of continuous improvement plans
* Regular assurance of the supply chain’s financial surety, including monitoring access to working capital as required in line with the requirement to finance effective resourcing for successful delivery. This includes development of innovative support arrangements through Maximus for any struggling partners
* Develop and, when required, execute a contingency to replace under-performing sub-contractors
What we are looking for:
* Significant direct operational experience in a large or multi-contract service environment
* Proven track record of successful supply chain operations management
* Strong conflict management with positive outcomes
* Strong strategic and operational problem solving skills
* Ability to travel freely and extensively across the CPA and beyond
* CIPS qualified is desirable
* Experience of working effectively with a range of stakeholders, with a confident ability to build successful relationships
* Evidence of effective delivery of programmes in line with contractual requirements and service level agreements
* Familiar with business and service risk analysis, experienced in mitigating challenges faced
* Devising, implementing, and analysing performance measures for services
* Excellent internal and external stakeholder engagement and management
* Expertise in communicating effectively with excellent oral and written communication skills
* Resilient and able to cope with challenges in a positive way
* Adaptable to change
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
#J-18808-Ljbffr