Job Description
IT Service Desk Analyst
* Location: Horsham
* Job Type: Full-time
* Salary: £35,000
This role involves supporting, monitoring, and maintaining our existing IT infrastructure, as well as working on new systems and upgrade projects. The ideal candidate will have a strong background in IT support and infrastructure management, with a focus on security and efficient system operation.
Day-to-day of the role:
* Conduct cyber and information security activities in line with our ISO27001 certified Information Security Management System.
* Monitor and check backups, email systems, and software patches across desktops, servers, and applications.
* Import data into Oracle for development and test teams.
* Provide support to end users, including those in remote offices and working from home.
* Manage account creation and deletion for joiners and leavers.
* Install software on servers, desktops, and laptops.
* Order hardware and software as needed.
* Maintain the asset database and liaise with suppliers for warranty repairs.
* Perform other reasonable duties as required from time to time.
Required Skills & Qualifications:
* Previous experience in a similar IT support role.
* Technical experience with Microsoft Windows 10/11, Windows Server 2016/2019/2022, Microsoft Hyper-V, Microsoft Exchange Online, Office 365, Active Directory, Azure AD, IP Networks, Switches & Cabling, and Backup Systems.
* PC troubleshooting and repair skills.
* Excellent organisational and time management skills.
* Ability to work with a high degree of attention to detail.
* Remains calm and objective under pressure.
* Effective problem-solving skills and ability to handle a diverse range of challenges.
* Ability to work independently while maintaining a logical and methodical approach.
* Demonstrates initiative and acts with integrity and enthusiasm.
Desirable:
* Experience with Sophos Endpoint Protection, XG Firewall, Mobile Control, Arcserve Backup & UDP, Oracle Databases, Client to Site VPNs, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Mimecast.
* Experience working in an ISO27001 environment.