Location: Coventry
About the Role
We are seeking a dynamic and experienced Delivery Station Manager to oversee our last-mile delivery processes, responsible for driving team performance and ensuring operational efficiency.
This position is ideal for someone who possesses strong leadership skills and has a proven track record in management, ensuring that all team members work efficiently to meet our organisational goals.
If you're a proactive leader with a passion for logistics and people development, this could be the role for you.
Responsibilities
* Overseeing day-to-day delivery station operations, including planning, resource allocation, and execution of last-mile deliveries.
* Leading, motivating and managing a high-performing team through effective recruitment, training, and performance management.
* Conducting daily team briefings to align staff with targets and reinforce company values.
* Ensuring adequate staffing and resource levels to meet changing operational demands.
* Promoting a positive and collaborative workplace culture focused on accountability and development.
* Establish a responsibility-oriented team culture and promote continuous improvement
* Monitor core operational indicators, formulate improvement plans to enhance efficiency and customer experience.
* Monitoring operational KPIs and implement improvements to drive efficiency and customer satisfaction.
* Resolving service issues promptly to ensure smooth delivery operations.
* Maintaining compliance with all safety, security, and quality standards.
Qualifications
* Experience in Logistics, Operations Management, Business, or related discipline.
* 3+ years’ experience in logistics or warehouse operations, ideally with last-mile delivery.
Required Skills
* Proven ability to lead and develop diverse teams in a fast-paced environment.
* Strong communication and coaching skills.
* Skilled in data-driven operations, proficient in logistics systems (WMS) and Microsoft Office software
* Excellent cross-departmental collaboration and problem-solving skill
* Data-driven mindset with experience using KPIs to guide decisions.
* Proficient in logistics systems and Microsoft Office tools.
Preferred Skills
* Knowledge of last mile delivery operations.
* Background in e-commerce, courier, or delivery service operations.
* Familiarity with delivery management platforms and routing optimisation tools.
Pay range and compensation package
Competitive per year + benefits
Equal Opportunity Statement
We are committed to diversity and inclusivity.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Distribution
Industries
* Transportation, Logistics, Supply Chain and Storage and Online and Mail Order Retail
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