Bank Concierge Trafalgar House, 176 London Road, Lowestoft, NR32 1HB £12.39 per hour Hours as and when required Turn everyday moments into something meaningful We'reproud to be recognised as the 2025 Housing with Care Employer of the Year - andwe'reexcited to welcome a new Concierge to ourvibrant service type at scheme name, scheme location. You'llbepart ofa compassionate, community-focused team choose an item ,that puts people first - every single day. BeYourBest is more than ahashtag -it'sour commitment to helpingour peoplegrow, thrive, and feel valued.We'llsupport you with thetools, training, and encouragement to reach your fullpotential,while celebrating your individuality and the difference you make every day. As anot-for-profitorganisation, we reinvest in our people and ourservices, celebrating individuality andhelpingyouthrive bothpersonally and professionally. Your role Be the first point of contact for customer queries and support Build positive relationships and help customers develop life skills Respond calmly to emergencies or challenging situations Ensure the service is secure and provide excellent customer care Carry out health and safety checks and keep customer notes up to date Your skills Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse Ability to stay calm and professional under pressure Strong communicationskills and a friendly approach Confident using IT systems Your rewards A variety of online discounts and rewards from major retailers Health and well-being plans A wide range of learning and development opportunities Ready to BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living.Curious about whatit'slike to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials. Before you apply We can only accept applications from individuals with the right to work in the UK. All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch. Internal candidates should apply via their internal careers account. We may close this advert early, so please apply as soon as possible. Inclusion is one of our core values .We'recommitted tobeinga diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. Job Segment: Counseling, Home Care, Healthcare, Customer Service