Role Introduction
The e-Commerce Consultant is dedicated to empowering customers on our Purchasing Marketplace delivering standout support, driving adoption, and creating strategies that fuel growth and lasting partnerships.
This role is based at our York office, with the flexibility and remote working. Team members are typically expected to attend on-site 1–2 times per month.
What You Will Do
* Engage with stakeholders who are both technical and non-technical level to organise, develop, and execute growth plans for our customers.
* Work collaboratively across Customer Support, Content Team, Implementation, Account Management, Product, Pre-Sales and Business Development, building long-lasting and meaningful relationships.
* Continually develop an in-depth knowledge and understanding of the Purchasing product and the needs of customers implementing a Procurement system
* Use customer feedback and data to drive continuous improvement
What You Will Have
* Proven experience working with B2B customers, ideally within Customer Support, Customer Success, or Account Management roles.
* Is an early adopter of new technologies, technical skills, and capabilities that improve performance; regularly experiments with and leverages technologies and tools to substantially improve performance
* Offers penetrating questions to help others get to the heart of complex situations and find strong solutions; uses a range of inputs to fully understand and solve problems
* Enhances and improves collaboration among co-workers and with external partners; solicits ideas from diverse colleagues, leaves space in conversation for them; gives credit well and generously
* Is consistently honest and straightforward; shares uncomfortable information in a clear and helpful manner; maintains high ethical standards and professional codes of conduct
* Ability to work on multiple projects whilst keeping stakeholders up to date efficiently
What We Do For You
Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
* Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
* Employee Assistance Programme– Free advice, support, and confidential counselling available 24/7 through Care First
Personal Growth- Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
* Development Programmes– From Future Managers to Leadership Training, our development programmes help you get where you need to go
* Performance Bonus– Our Group-wide bonus scheme enables you to reap the rewards of your success
* Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. We also offer a range of external training opportunities including apprenticeship.
Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important
* Pension Scheme– Our plan with Scottish Widows offers 5% matched contribution by the company
* Income protection insurance – Providing you with support and assistance when you need it most
Recognition – Highlighting and rewarding the great work our people do
* Performance & Talent– Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
Making a Difference – we provide opportunities to help our people make a difference to the causes they care about
* MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
* Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
* Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger
Who We Are
OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of workand, as you can see, our software underpins some of the UK's most critical sectors.
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.
To learn more about working at OneAdvanced please click here
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