Client Account Manager
Learn more about the general tasks related to this opportunity below, as well as required skills.
Telford
Permanent
Monday Friday 37.5 hours a week optional early finish on a Friday
Circa £30,000 + Uncapped OTE
Were recruiting for a newly created Client Account Manager role to support the growth of the business by managing the relationships with key business client. This is a fantastic opportunity to join a forward-thinking organisation that has recently restructured its operations and customer support functions to enhance client experience and long-term success.
In this role, youll take ownership of a portfolio of corporate clients, managing the full customer lifecycle from post-sale onboarding through to long-term relationship development. Youll play a key role in ensuring clients receive measurable value from their investment, while identifying opportunities for growth, optimisation, and deeper engagement.
Key Responsibilities
Client Onboarding & Implementation
Lead the end-to-end onboarding process for new clients, ensuring a smooth and professional handover from the Sales team
Coordinate implementation timelines, system setup, and user access in collaboration with internal teams
Deliver tailored onboarding sessions and product walkthroughs to ensure clients are confident using the platform
Capture client goals and success criteria to shape a personalised implementation plan
Account Management & Relationship Building
Serve as the primary point of contact for your assigned accounts, building strong, trusted relationships with key stakeholders
Conduct regular check-ins and strategic reviews to assess satisfaction, gather feedback, and identify evolving needs
Act as a client advocate internally, ensuring their voice is heard across product, support, and development teams
Maintain accurate records of client interactions, goals, and outcomes using HubSpot and other internal tools
Customer Success & Retention
Monitor platform usage, engagement trends, and client health metrics to proactively address risks or barriers
Provide ongoing support and guidance to help clients maximise the value of the platform and learning content
Collaborate with the Learning Development team to align bespoke content with client objectives
Coordinate with Customer Support to resolve technical issues and ensure a seamless service experience
Growth & Upselling
Identify opportunities for account expansion through consultative conversations and data-driven insights
Promote additional features, services, or content that align with client goals and add measurable value
Work closely with the management team to develop growth strategies and revenue forecasts
Contribute to the development of case studies and success stories to support marketing and sales efforts
Internal Collaboration & Continuous Improvement
Share client insights and feedback to inform product development and service enhancements
Participate in internal planning sessions, masterclasses, and team development activities
Support the creation of SOPs, onboarding materials, and client success documentation
Stay up to date with industry trends, platform updates, and best practices in account management
Key Requirements for this role
Previous Sales or Account Management experience
Customer-centric communicator with a consultative, solutions-focused approach
Organised and proactive project manager who thrives in a fast-paced environment
Commercially astute with a strong understanding of value delivery and client ROI
Tech-savvy and confident navigating SaaS platforms and CRM tools (e.g., HubSpot)
Self-starter with a growth mindset and a passion for continuous improvement
This is a unique opportunity to shape a new role, make a real impact, and grow your career in a supportive and forward-thinking environment. If youre passionate about building meaningful client relationships and driving long-term success, wed love to hear from you.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours .If you do not hear from us within this time your details wont be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client.Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and technical recruitment.With the best jobs around we are an independent agency working hard for you.
Reference: DE26760
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