As ourRepair Specialist & Customer Support Executive, you'llJoin our Early Life Team supporting Samsungs customer journey. You'll assist Field Specialists with repairs, manage service orders, triage faults via inbound/outbound calls, and ensure parts are ready for first-time fixes.
You'll optimise schedules, handle stock management, and deliver outstanding customer service in a fast-paced environment. Strong communication and problem-solving skills are a must. Be part of a well-respected brand and make a real impact.
This role is home based, with a requirement for some travel across the north of the UK
WHAT YOULL BE UP TO
CUSTOMER JOURNEY MANAGEMENT
Engage with customers to schedule and track Field Specialist visits while managing cases end-to-end.
Build strong relationships with customers and repair partners, gathering feedback to improve the customer journey.
Use training materials to support effective fault triage and ensure clear communication, capturing full fault details to maximise first-time fixes
FIELD SPECIALIST AND INVENTORY SUPPORT
Ensure the right parts are ready for Field Specialists, driving first-time fixes.
Manage scheduling efficiently, using systems to optimise routes and bring jobs forward.
Prepare visit agendas, handle inventory, order parts, and protect assets by preventing over-ordering. Keep detailed ser...