E: Raluca.M@weareoa.co.uk
T: 01908 104850
We are looking for an organised and customer-focused Customer Service Executive to join our client in Leighton Buzzard.
Hours: 09:00- 17:30, Monday- Friday
Benefits as a Customer Service Executive:
* Competitive pay
* Full training provided to become multi-skilled
* Opportunities to progress within the business
* Other benefits include pensions, employer assistance programme and much more
Key Responsibilities as a Customer Service Executive:
* Respond to customer enquiries via email in a professional and friendly manner
* Manage queries relating to orders, deliveries, returns and refunds
* Take ownership of customer issues from enquiry through to resolution
* Work with warehouse teams to investigate and resolve operational issues
* Use the WMS to track orders, stock and dispatch information
* Meet agreed KPIs for response and resolution times
* Support continuous improvements to customer service processes
What we are looking for in a Customer Service Executive:
* Previous customer service experience, ideally within e-commerce, retail or logistics
* Strong written communication and attention to detail
* Confident managing a busy inbox and prioritising workload
* Comfortable using software systems and learning new platforms
* Strong problem-solving and organisational skills
* Calm and professional approach when handling complaints
* Experience using a Warehouse Management System
* Experience supporting multiple brands or accounts
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