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Service Advisor – Southampton (Automotive / Motor Trade)
I am working with a Main Car Dealership in the Southampton area who are currently looking for a Service Advisor to join their growing team.
The working hours are 8.00 – 17.30, Monday to Friday, and alternate Saturdays 8.00-12.00.
Salary-wise, the OTE is uncapped, with significant potential around service plan sales and upsell. Realistically, if you maximize all opportunities, you could earn up to 40K.
Are you a driven, enthusiastic, and motivated individual? Do you thrive in a fast-paced environment? Can you deliver world-class customer service?
About the position
The successful candidate will have previous experience in a similar role and proven customer service skills.
You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. The main responsibilities include:
* Meeting and greeting customers in a friendly and courteous manner.
* Booking vehicles into the technical workshop.
* Liaising with the workshop to track vehicle progress and ensure vehicles are ready at the promised time.
* Providing exceptional customer service, including arranging onward travel, updating customers during repairs, handing over vehicles, and maintaining ongoing relationships.
* Maintaining thorough product knowledge and updating it through manufacturer-led training.
* Adopting a sales approach regarding upsell opportunities.
* Maintaining good housekeeping standards and orderly administration.
Requirements
We expect our new Service Advisor to demonstrate skills such as:
* Ability to work to deadlines and targets.
* Strong teamwork skills.
* Confident and professional communication skills.
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