Overview
This role is integral to the promotion and influence of our Brand. The spa operation is the essence of our brand, and the role is a key part of our operation. We work in times of constant evolution and development; it is essential that you remain knowledgeable in your specialist area and use this knowledge to support your team and ensure the highest standards are met.
Responsibilities
* Conduct daily uniform checks to ensure the highest standards are met.
* Work with the Elemis and Clarins Account Managers to maximise retail opportunities.
* Collaborate with the in-house trainer and spa management to ensure set KPIs are met.
* Attend the 8am booking station or ensure suitable attendance.
* Attend tours and ensure therapists conduct them in line with SOPs; ensure correct talk tracks and demonstrations are delivered.
* Carry out management responsibilities.
* Where trade tests have been conducted, ensure appropriate follow-up takes place.
* Adhere to all Champneys Spa customer service standards at all times.
* Work closely with the reception team to maximise revenue opportunities.
* Perform beauty treatments to required standards with adherence to treatment times.
* Maintain high levels of room and therapist presentation; ensure rooms are clean, hygienic, safe, and well-maintained.
* Monitor daily treatment and retail sales revenues and communicate these effectively to therapists.
* Organise and control an effective stock management system for all treatment and retail products, following standard Purchase Order procedures.
* Assist the Spa Manager with recruitment, including interviews, trade tests and induction.
* Ensure efficient and effective scheduling of therapist rotas.
* Assess all therapists, and provide ongoing development and training in specialist treatments and customer service.
* Provide treatments and training within the spa department to the highest standards of service while supporting the Manager with business demands.
* Support and develop apprentices.
* Support the Spa Manager with administrative tasks as required.
* Liaise with product suppliers regarding training needs, improving retail sales, stock, retail displays and promotions.
Benefits
* Health, wellness and wellbeing incentives
* Digital fitness programmes
* Nutrition guides and recipes
* Self-guided meditation
* Wellbeing podcasts
* Champneys experiences (e.g., overnight stays or spa day experiences)
* App for schedules, timesheets, annual leave and important information
* In-house social media connecting our Champneys Family
* Employee Assistance Programme with counselling and legal advice; shopping discounts and financial support
* Motivating, rewarding and engaging colleague events
* Discounted stays for you, your friends and family at Champneys properties
* Complimentary spa day on completion of probation
* 50% discount on Champneys products
* Great discounts on Elemis and Clarins
* Discounted membership to health clubs
* Merlin Entertainments attractions
* Refer-a-friend incentive
* Long service celebrations
* Free parking (Hotels and Resorts only)
* Professional uniform
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