About The Role
CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them improve their experience with us.
In this role, you'll deliver a best-in-class service, using your product knowledge to maximize upselling opportunities. Your day will include communicating with customers via phone, email, and website requests. You’ll manage each order from inquiry to post-hire feedback, taking ownership of the customer journey and fostering relationships with regular clients. You should enjoy thinking on your feet and using your initiative to ensure we provide the best experience and continuously improve our service.
This is a fantastic opportunity for individuals with a customer service background, ideally with industry experience, who want to see the tangible impact of their work in a hands-on, operational, service-focused environment.
What we offer: You’ll join a successful FTSE100 company, the UK’s largest equipment rental provider. We provide a flexible rewards package, including generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.
About You
If you join us, we’ll provide everything you need for success. We’ll discuss your training, personal development, and career aspirations to support your future growth.
To succeed as a Customer Service Advisor, you should have:
* Proven experience in a customer service role, especially handling inbound order or sales inquiries, successfully completing transactions and satisfying customers.
* Experience in the hire or construction industry is advantageous but not essential.
* Strong product knowledge and eagerness to understand our range and business.
* Exceptional communication skills, including negotiating and influencing, with the ability to build relationships internally and externally.
* Good judgment and initiative to make decisions aligned with company policies and pricing structures.
* A collaborative team approach and supportive attitude.
* Flexibility and adaptability to manage multiple tasks and deadlines in a fast-paced environment while maintaining accuracy.
* A commitment to continuous improvement and process enhancement.
* Proficiency in MS Office and enthusiasm for learning new IT systems and technology.
About Us
Sunbelt Rentals is a leader in equipment rentals across the UK, Ireland, US, and Canada, with operations in Europe. We serve various sectors, including construction, industrial, energy, infrastructure, government, and events. Our teams turn ideas into reality, making the impossible possible.
Our people are central to our values. We prioritize your health, safety, and wellbeing through initiatives like mental health campaigns, first-aider programs, and access to support services such as helplines, counseling, and financial wellbeing resources.
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