Hours: 45 hours per week - Monday to Friday (no weekends)
About the brand:
We are excited to be launching a brand-new Chery Cars dealership in Letchworth, offering a fantastic opportunity to join a fast-growing, forward-thinking automotive brand at the very start of its UK journey.
What you will be doing:
Our Service Advisors are an integral part of our business and one of the most important customer-facing roles across the business.
* Service Advisors arrange for customers' vehicles to be booked in for services of repairs
* Assist in the planning of the workshop, and liaise with internal departments including parts and the workshop, whilst being able to understand the instructions provided to complete works/ Job cards
* Record work completed, contact customers if additional work is required, check vehicles coming through the service department
* Keep our customers updated at every stage on the progress of their vehicle, and ensure we meet the customer lead timescales
What we need from you:
We look at what you can do not what you have done, and career progress and training is something we encourage across all our roles.
* Full manual driving licence
* Experience from within an automotive service department preferred
* You will be patient and a good listener, with outstanding communication skills both in person and on the telephone
* Must be computer literate with knowledge of MS Office packages
We are committed to creating an inclusive workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds and experiences.
This dealership is part of Norton Way Group, part of Marubeni Corporation. We represent brands including Honda, Kia, and Chery UK, and are proud to be Great Place to Work Certified (2024).
OTE up to £32,000
Hours
45 hours per week
Our benefits package includes 32 days annual leave (including bank holidays), Annual leave purchase scheme, Family-friendly benefits including Life Assurance, Enhanced maternity, paternity & adoption packages, Reduced rates on vehicle purchases & maintenance, Long service awards, Employee Assistance Programme, Staff referral bonus, Access to our benefits portal, offering 100's of savings for retail stores and hospitality venues.
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