One Lancashire and South Cumbria (One LSC) and University Hospitals of Morecambe Bay NHS Foundation Trust have a firm commitment to strengthening the diversity of our workforce. We welcome applications from people who can support our ambition to become exquisitely inclusive, especially from protected groups – including BAME, LGBT+ and people with a disability.
Job Overview
The post holder will be involved in the Incident Management Processes, with a focus on the customer at all times. The post holder will form part of an out‑of‑hours rota providing Service Delivery 24 hours a day, 365 days a year. The post holder will work closely with Senior Service Desk Specialists to maintain excellent communications with the customer and the rest of the Service Delivery Team.
The post holder will be an effective team player contributing to a dynamic leading‑edge department that, through the use of supporting technologies, is constantly striving to improve patient care in a professionally consistent manner, often under high pressure and using ITIL best practice.
Main Duties of the Job
The Informatics team is responsible for developing the trusts information communication and Technology Strategy, and for delivering the information systems development programme. It also ensures the operation of secure and confidential systems, and the provision of high quality information and records to support care.
Working for Our Organisation
Why Choose One LSC and University Hospitals of Morecambe Bay NHS Foundation Trust:
* A vibrant, diverse, and inclusive healthcare community
* Cutting‑edge facilities and technology
* Opportunities for continuous professional development
* A culture that values and recognizes your contributions
We operate from three main hospitals – Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal – plus a number of community healthcare premises.
FGH and the RLI provide full emergency and specialist services. WGH offers a range of general hospital services, including an urgent treatment centre for non‑life‑threatening conditions.
All three main hospitals provide planned care including outpatients, diagnostics, therapies, day case and inpatient surgery, with additional local outreach services across Morecambe Bay.
Detailed Job Description and Main Responsibilities
Work proactively to prevent information, clinical and business process failure from occurring and seek improvements in the services provided to Morecambe Bay Health Community's computer users.
Provide the community’s clinical and administrative users with basic application support for national applications.
The post holder will assist the Service Delivery Manager to manage high‑severity incidents out‑of‑hours, liaising with the Informatics IT Engineer, Senior Manager on‑call rota, the Local Service Provider and the Connecting for Health Service Bridge.
The post holder will be sympathetic to the appropriate use of the Information Systems within the clinical environment and will offer advice and support in a manner that complements clinical staff’s ability to deliver patient care.
The post holder will be exposed to high‑pressure situations and will be required to communicate clearly, sensitively and appropriately with all levels of staff. Significant internal and external contact will include Consultant Clinicians, Trust Directors, General Practitioners, System Suppliers and Hospital System Suppliers.
Person Specification
* Must be self‑motivating and able to demonstrate an ability to achieve targets and undertake specific projects
* Must have previous experience of working in the NHS
* Must be able to multi‑task when user pressure is high
* In‑depth understanding of healthcare business and clinical processes
* Good understanding of the concepts of Healthcare computing
* Must be able to work in a small dedicated team environment
Equal Opportunities and Diversity
The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a ‘Zero Tolerance’ policy to aggression, violence, bullying and harassment. We aim to help protect children and vulnerable adults by providing a first‑class service to the recruitment of people into positions of trust.
We employ a workforce that reflects the diverse communities we serve, welcoming applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our BAME communities.
Applicants who have a disability and meet the essential criteria for the role will be interviewed if they indicate they wish to be considered under the Guaranteed Interview Scheme. If a reasonable adjustment is required at any stage of the recruitment process, please contact the recruitment services team promptly.
We promote flexible working opportunities wherever possible to enable staff to balance their work and home life, and we are committed to Equal Opportunities. The trust operates a No Smoking Policy.
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