Account Director – Scotland
Join to apply for the Account Director – Scotland role at WTW. Unlock your potential as an Account Director in our dynamic Glasgow office. You will join a cutting‑edge team poised for success, where innovation meets impact.
The Role
As a key player in our expansion, you'll spearhead client relationships, driving growth and shaping our presence in the thriving Scotland market. Seize this opportunity to lead, strategise, and make a mark in a supportive and collaborative environment.
Responsibilities
* You will be responsible for a portfolio of clients and prospects with accountability for retention of clients and new business development.
* Ultimate responsibility for the provision of the required services to the client.
* Understand the clients’ business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service.
* Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people.
* Provide technical, industry and subject matter expertise where required.
* Draw on expertise within specialist technical teams within the BU and across the Group for clients as required.
* Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients.
* Grow existing portfolio by identifying new opportunities from existing clients.
* Lead the supporting service team (not line manage).
* Maintain effective working relationships with Claims Advocates to effectively deliver clients’ needs.
* Business Development: Actively drive the sales process in relation to winning, retaining and developing profitable new clients.
* Placement Management: Deliver optimisation of revenue from new and existing clients using the full range of appropriate placement channels.
* Operational and Service Delivery: Lead and deliver the end‑to‑end ongoing client service, adhering to standardised policies, procedures and service standards.
Qualifications
* Excellent insurance industry knowledge and experience.
* All‑inclusive practical knowledge of account development and appropriate tools to achieve this aim.
* Experience in the new business sales process and track record of converting prospects to clients (preferable).
* Skilled at building effective relationships at all levels with clients, prospects, insurers, and external specialists.
* Experience managing clients with global programs.
* Efficient communication, negotiation and influencing skills.
* Experience working with and adhering to processes and systems to support client services.
* Preferably education to degree level or equivalent.
* Preferably with the addition of a professional qualification of ACII or similar.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com.
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