Overview
"Customer Team Leader"
Location: Marine Avenue, Whitley Bay, NE26 1LY
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.
About Co-op
We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
Role responsibilities
* As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. You'll help lead the store team - coaching and supervising Customer Team Members and deputising for the Store Manager, while delivering great customer service and performing tasks around the store (e.g., re-stocking shelves and cleaning spills).
* Lead the way when introducing new products and services in your store; work with your team to implement change and encourage open and honest feedback.
* Build relationships and get involved in the local community, supporting the Store Manager with the delivery of the local Co-op community plan.
* Ensure the store remains safe, legal, and fully operational; manage diligence checks and stock accuracy to make shopping a great experience for customers.
* Support your store manager by deputising when they're not working and delivering a variety of HR processes.
What this job would suit
* A genuine care for the needs of customers and members
* The ability to balance leading and supporting your team with hands-on shop floor work
* Strong people skills and the ability to build positive relationships with customers and colleagues
* Good organisational and problem-solving abilities
* A desire to learn, grow and develop leadership skills
* Flexibility to work a range of different shifts
Benefits
* Full, paid training and dedicated support for personal development and career progression
* 30% discount on all Co-op products in-store plus 10% discounts on all other brands
* A pension scheme with up to 10% employer contributions
* Wagestream – a money management app giving access to a percentage of pay as you earn it
* 36 days of holiday (including bank holidays, pro rata for part-time colleagues)
* Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
* 24/7 employee assistance service
* Rota visibility: schedules shared three weeks in advance and accessible on your phone
* Cycle-to-work scheme
Inclusion and recruitment
We want to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process. We’re part of the Disability Confident scheme and will offer an interview to disabled candidates who meet the minimum criteria for a job. We will ask whether you'd like to be considered under the Disability Confident scheme when you apply. If invited to participate in the recruitment process, we will ask what reasonable adjustments you need to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
Application process
As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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