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Location: Office-based in Neath | Full-Time or Part-Time
Are you an organised, compassionate communicator with a sharp eye for detail? Join our growing team of Loss Assessors and play a vital role in supporting people through some of life’s toughest moments.
We’re currently looking for a Claims Handler to join our Neath-based office. You’ll be the first point of contact for clients making property insurance claims — guiding them with empathy, gathering key information, and assisting with basic claims preparation. It’s a role where professionalism meets purpose.
What You’ll Be Doing:
* Handling inbound and outbound calls to assist clients throughout their property insurance claim journey
* Collecting and organising relevant claim documentation
* Supporting Loss Assessors with administrative and case preparation tasks
* Delivering exceptional customer service with clarity and compassion
* Maintaining accurate records and case updates in our internal systems
What We’re Looking For:
* Strong communication skills and a calm, client-focused approach
* Solid literacy and numeracy (GCSE Maths & English or equivalent preferred)
* Organised, methodical and confident working independently
* Experience in property claims preferred
* Cert CILA qualification is a bonus, but not essential – we value attitude and willingness to learn
* Full-time or part-time considered depending on the candidate
* Office-based in Neath
We’re a friendly and mission-led firm of Loss Assessors who help clients navigate the insurance process when disaster strikes. You’ll be part of a small, supportive team making a real difference, every day.
Ready to apply or learn more?
Send us your CV or drop us a message via LinkedIn — we’d love to hear from you.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Other
Job function
* Job function
Finance and Sales
* Industries
Insurance
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