Emergency Breakdown Customer Service Advisor - £13.00 per hour - Derbyshire, DE55 7RH- On-Site
Do you have control room experience and want a role where you can stay calm, take charge, and support people in urgent situations?
At Richford Motor Services, you will join our 24-hour Breakdown Recovery Centre as an Emergency Breakdown Customer Service Advisor, with full training and support from day one
The role
This is not a typical call centre role. Every call is different, and you are the one leading it.
You will be the first person someone speaks to when they are stuck at the roadside. You will quickly understand what has happened, keep them calm, and make sure the right help is on the way without delay.
Your 4 on, 4 off shift pattern means you can properly plan your life, with built-in time off every week rather than waiting for weekends or annual leave.
Key Responsibilities
Take incoming calls and take control of breakdown situations from the start
Keep customers calm and focused by giving clear, simple guidance
Ask the right questions to get to the issue quickly
Make decisions on the best response so support is sent fast
Update systems in real time so nothing is missed
Work with recovery partners to get customers back on the road
About our company
At Richford Motor Services, you are given clear processes, proper training, and the backing of a supportive team. You are trusted to make decisions and grow your confidence in a fast-moving environment.
The Benefits
4 on, 4 off shift pattern, so you get regular, planned time off
On-site parking and a short walk from the train station, making your commute simple
Pension scheme to support your future
20 days holiday (pro rata)
Training and development
Full training so you can handle calls confidently from day one
Ongoing support to help you become quicker and more effective
The person
Previous experience as a Control Room Operator is essential
You communicate clearly and stay in control of conversations
You pick up important details quickly and stay accurate
You stay calm when situations become urgent
You are comfortable working independently and as part of a team
You can use multiple systems at the same time
What’s next
Apply now to secure a role that gives you real responsibility, structured time off, and the chance to move forward in your career