Job Summary
To be responsible for undertaking a range of administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies.
Responsibilities
* Processing incoming and outgoing mail
* File, summarise and store records as required
* Photocopy documentation as required
* Action all incoming communications to the generic inboxes
* Data entry of new and temporary registrations and relevant patient information
* Scanning of patient related documentation and attaching scanned documents to patients healthcare records
* Input data into the patients healthcare records as necessary
* Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
* Code data on EMIS
* Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
* Manage all administrative queries as necessary
* Maintain a clean, tidy, effective working area at all times
* Support all clinical staff with general administrative tasks as requested
* Process all DNA letters in accordance with current protocol
Essential Skills and Personal Qualities
* Excellent communication skills (written and oral)
* Strong IT skills
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* EMIS / Docman user skills
* Effective time management (Planning & Organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving & analytical skills
* Ability to follow policy and procedure
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
* Flexibility to work outside of core office hours
* Disclosure Barring Service (DBS) check
Qualifications
Essential
* Educated to GCSE level or equivalent
Desirable
* GCSE Mathematics & English (C or above)
* NVQ Level 2 in Health and Social Care
Experience
Essential
* Experience of administrative duties
Desirable
* Experience of working with the general public
* Experience of working in a health care setting
Contract Details
Salary: £12.71 an hour
Contract: Fixed term, 10 months, Part‑time
Location: James Preston Health Centre, 61 Holland Road, Sutton Coldfield, B72 1RL (also 233 Tamworth Road, B75 6DX)
Equality, Diversity & Inclusion
A good attitude and positive action towards Equality, Diversity & Inclusion creates an environment where all individuals are able to achieve their full potential. This is important because it improves operational effectiveness, is morally the right thing to do, and is required by law. Patients and their families have the right to be treated fairly, with dignity and respect, and not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have the right to be treated fairly in recruitment and career progression, and they are expected to treat patients and colleagues with dignity and respect.
Contact
Administration Manager – Kerry Newton
kerry.newton1@nhs.net
J-18808-Ljbffr