Service Administrator - Bizerba (UK) Ltd Service Administrator Location: Milton Keynes, Buckinghamshire, United Kingdom Salary: Competitive Type: Full-time, Permanent About Bizerba (UK) Ltd At Bizerba (UK) Ltd, we pride ourselves on delivering exceptional service and innovative solutions in the weighing and labelling industry. Our success is built on a foundation of excellent customer service and operational efficiency. We are currently seeking a dedicated Service Administrator to join our team in Milton Keynes. This pivotal role supports our ongoing commitment to excellence and customer satisfaction. Role Overview As a Service Administrator, you will be the vital link between our customers, service engineers, and internal teams. You will manage service requests, coordinate appointments, and ensure smooth communication across departments to deliver a seamless customer experience. Your organisational skills and attention to detail will contribute directly to our company’s reputation for outstanding service. Key Responsibilities Efficiently manage and prioritise incoming service enquiries via phone, email, and our CRM system. Schedule and coordinate service appointments and engineer visits, ensuring optimal resource allocation. Maintain accurate records of service activities, customer communications, and job statuses. Act as the first point of contact for customers, providing timely updates and resolving routine queries. Collaborate closely with the service and sales teams to facilitate smooth workflow and customer satisfaction. Prepare and process service documentation and reports as required. Support continuous improvement initiatives by identifying opportunities to enhance service processes. Ensure compliance with company policies and industry regulations in all service activities. Qualifications & Skills Proven experience in a service administration, customer service, or call centre role, ideally within retail or technical service industries. Excellent communication skills, both written and verbal, with a professional and friendly manner. Strong organisational and multitasking abilities with a keen eye for detail. Competency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM software. Up to date SAP experience. Ability to work independently as well as part of a team in a fast-paced environment. Problem-solving mindset with the capability to manage customer expectations effectively. Basic understanding of technical products or services is advantageous but not essential. Willingness to learn and adapt to new systems and procedures. Benefits Competitive salary package reflecting your skills and experience. Generous holiday entitlement and bank holidays. Company pension scheme. Supportive and friendly working environment. Comprehensive induction and ongoing training. Why Join Us? Joining Bizerba (UK) Ltd means becoming part of a passionate and innovative team that values your contribution. We are committed to your professional growth and ensuring you have the resources and support you need to succeed. If you are a motivated individual with a customer-focused attitude and excellent organisational skills, we would love to hear from you. How to Apply Bizerba (UK) Ltd is an equal opportunities employer and welcomes applications from all suitably qualified individuals regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation.