About the Role
We re looking for an IT Infrastructure & Support Engineer to join our global IT team. This role sits at the intersection of hands-on support and infrastructure operations, supporting critical systems across servers, networking, cloud, and security.
You ll work closely with senior engineers to ensure our environment remains secure, reliable, and scalable, while also playing a key role in troubleshooting, continuous improvement, and project delivery.
What You ll Be Doing
Infrastructure Operations
* Support day-to-day operation of servers, storage, networking, and cloud platforms
* Perform system health checks and proactively flag issues
* Carry out approved maintenance and configuration changes
Incident & Service Management
* Act as an escalation point for complex incidents and requests
* Troubleshoot and resolve infrastructure issues
* Escalate recurring or design-level issues with clear documentation
Security & Compliance
* Apply patching, access controls, and security configurations
* Support ISO 27001, GDPR, and Cyber Essentials initiatives
* Assist with audit preparation and evidence gathering
Networking
1. Support LAN, WAN, and Wi-Fi environments
2. ...