We are seeking an enthusiastic, motivated and innovative professional to join our team, specialising in the recovery of service charge income. This is a key role in ensuring leaseholders receive the right support while maximising income recovery. What we’re looking for: • Proven experience in recovering service charge income, including direct dealings with leaseholders • A basic understanding of Leasehold Law • Direct experience delivering a frontline service in a challenging housing environment • Strong IT skills with excellent written and verbal communication • Ability to advise on financial assistance, provide basic benefit advice, and make referrals to debt advice agencies • A team player who can also work independently, stay organised, and meet tight deadlines • A passion for delivering first class customer service Key responsibilities include: • Maximising recovery of service charge income, debts and arrears in line with procedures • Submitting cases to HMCS for online judgment, monitoring progress, and escalating to enforcement where required • Liaising with legal representatives and attending court as necessary • Providing advice on financial assistance for major works debt and signposting to support services • Handling leaseholder enquiries and resolving disputes end to end • Administering suspense accounts, reallocating payments, reconciling accounts, and processing refunds where necessary This is an exciting opportunity to take ownership of a challenging but rewarding role, supporting leaseholders while ensuring effective income recovery