We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client based in Walton Oaks.
The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.
The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner.
Responsibilities
1. Working on behalf of DXC Technology.
2. Providing wide ranging Deskside support to end users in office environments
3. Work to resolve issues accurately and efficiently, within set targets and in a professional manner
4. Maintain a dedicated commitment to service quality & customer experience
5. Take ownership of tickets escalated from the service desk & other teams, handling them appropriately
6. Work comfortably on your own, identifying and prioritising incidents, requests, & escalations accordingly
7.
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