Operations Manager – 12 Months Fixed Term
Cavell Hospital, Enfield – 37.5 Hours & Fixed Term. Salary: Up to £52,000.00 per year (depending on level of experience, training and qualification).
Role: Operations Manager as part of the Senior Management Team. Full‑time position covering a flexible shift pattern.
Duties of this role include
* Deliver a high standard of operational oversight across non‑clinical services, ensuring alignment with agreed service levels and performance targets.
* Actively engage with patients, visitors, and consultants to assess service satisfaction and identify improvement opportunities.
* Provide visible daily leadership, supporting hospital communication through regular cell meetings and cross‑departmental coordination.
* Attract, retain, and develop a high‑performing team, acting as a mentor and role model to ensure staff are motivated and engaged.
* Manage direct reports in accordance with HR policies and procedures, including performance management, absence, grievance, disciplinary, and capability processes.
* Lead initiatives to build team capability, foster accountability, and support personal development across departments.
* Ensure a robust governance framework is in place across non‑clinical areas, with appropriate escalation and action planning for incidents and complaints.
* Monitor and manage departmental budgets, ensuring costs are controlled in line with financial targets.
* Support the delivery of NHS contracts, including adherence to RTT 18‑week pathways and relevant compliance reporting.
* Participate in the hospital’s on‑call manager rota, including evenings and weekends, providing senior leadership coverage as required.
Applicants should meet the following criteria
* Proven experience in operational or general management within a healthcare, hospitality, or regulated service environment.
* Educated to degree level or postgraduate leadership and management qualification or significant management experience and willingness to undertake a leadership and management qualification.
* Strong leadership and people management skills with experience managing multidisciplinary teams.
* Excellent communication, stakeholder engagement, and problem‑solving capabilities.
* Knowledge of health and safety, compliance frameworks, and governance principles.
* Financial awareness, including budget setting and cost control.
* Experience working within a private hospital or NHS partner organisation.
* Familiarity with NHS RTT standards and Standard Contract requirements.
* Understanding of incident management systems and audit frameworks.
* Experience in leading service improvement or digital transformation initiatives.
Salary & Benefits
* 25 days holiday per year + bank holidays, increasing to 30 days with service.
* Private Pension Scheme.
* Private Healthcare Scheme for treatment at our hospitals, covering pre‑existing medical conditions.
* Friends & Family Hospital Discounts.
* Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay.
* Non‑contributory life insurance.
* Staff engagement hub with access to discounts and extensive rewards and voluntary benefits.
* Access to resources, tools and services to support your wellbeing.
* Employee recognition programmes.
* Industry leading training and development opportunities.
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