Vertu Ford Kings Norton Are you an experienced Aftersales Manager looking for an excellent opportunity to join one of the largest Motor Retailers within the UK? Then here at Vertu Ford Kings Norton we have the perfect role for you. Now is a great time to join our team especially if you are looking for a company that has the growth strategy that will deliver you career progression opportunities. We are offering a £47,000 Basic salary with an OTE of £62,500 and an excellent range of Company Benefits! This role we involve working with both Ford and Geely Manufacturers as part of a stable aftersales team. We are confident we have the brand for the future and need talented colleagues to help deliver our ambitious vision. The main duties of this role are: To take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average. To monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service. To ensure accurate collection and recording of customer data in line with Group standards. To ensure that the manufacturers standards are adhered to at all times. To make sure there is a safe working environment which is maintained. To monitor colleague performance. The ideal candidate will be able to demonstrate a successful track record within the role, you must have previous experience within a similar role. You will be able to clearly demonstrate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus, to lead your team to deliver their business objectives. You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team. You will be able to demonstrate that you share our company values as well as, strong communication and organisational skills. Compliance & Values As a values-driven business, it is essential that our management team consistently demonstrate behaviours that deliver positive outcomes for our customers. You will be expected to act in good faith at all times, setting the standard within your dealership and operating in a customer-centric environment where integrity is key. You will play a key role in driving a culture of responsible business practices, ensuring we deliver the right products and services to meet our customers’ needs, protect them from harm, and encourage long-term loyalty. Building trust and acting with integrity at all times is fundamental to this role. To protect our customers and our reputation, successful candidates will be required to undertake a DBS check, along with regular fit and proper person assessments. We will also request references from previous employers as part of our pre-employment checks. We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes: 25 days holiday rising with length of service plus bank holidays Access to our online rewards platform giving you cash back and discounts for multiple retailers Preferential Service Rates Colleague Purchase Scheme Share Incentive Scheme Pension Enhanced Maternity & Paternity If this is the right opportunity for you to take the next step in your career, then apply to join us today! LI-NP1