SF Recruitment have partnered with an organisation in Stratford upon Avon that are looking to recruit an experienced team manager/leader to join them on a permanent, hybrid basis. Salary: £30,000 - £34,000 Working pattern: full time 40 hours per week, hybrid The role will include leading, motivating and developing the team which will consist of 6-8 staff members. The team is responsible for dealing with customers who are experiencing difficulties in making their payments to our clients or resolving outstanding account issues, requiring a need for a customer focused approach to resolve the account. The type of work will involve negotiating the resolution of accounts and achieving the required results within the guidelines given. There will also be a requirement to handle various project work on an ad-hoc basis, contributing to various factors that will enhance team and business performance. This may include new processes, with a view of continuous improvement at all times, along with specific collection activity and investigatory work. Responsibilities will include: Co-ordinate and monitor work completion of all team members to ensure all work is carried out in conjunction with department and client requirements. Lead the team from the front and contribute to ensure all client and internal SLAs/deadlines/targets are achieved. Effectively motivate and coach team members...