Part Time Office Administrator
Application Deadline: 21 May 2026
Department: Branch
Employment Type: Part Time
Location: Surrey
Compensation: £17,316 / year
Description
This role is a part-time role, working 22.5 hours, over 3 days per week.
To assist in the smooth and efficient running of the Branch Board Office with a strong focus on customer service for Police Federation members and representatives.
To provide a pro‑active, complex and comprehensive secretarial and administrative support to the Chairman and Secretary & Treasurer in which all matters are dealt with professionally, discreetly and regarded as confidential.
Key Responsibilities
* Act as the first point of contact for members to ensure that their queries are logged on the database and escalated to the relevant Federation representative.
* Responsible for organising and providing administrative support to all Branch meetings and events as directed by the Branch Secretary or Branch Chair (i.e. invitations, agenda preparation, minutes, catering).
* Organise and book travel and accommodation for the Branch Secretary, Chair, Treasurer in the most cost‑effective manner.
* Record cases via tracker, spreadsheet or similar and report these to the Branch Secretary as required.
* Update the Retiree database and monitor so that all retirees receive notifications and benefits in a timely fashion and that payroll is advised where necessary.
* Inform payroll of Police Officer starters and leavers, and update the database.
* Administer the Group Insurance Scheme for both serving and retired officers on behalf of the Insurance Company.
* Administer Federation contributions so that contribution rates are accurate on the database and for payroll.
* Ensure that the Federated members database is updated with details of each member.
* Collate and distribute New Recruit information packs as necessary and update the database.
* Ensure that transferees to the Surrey Police are contacted and receive a welcome pack.
* Ensure that all administration for officers on, and returning from, maternity leave is carried out with the database updated, payroll informed accurately, and liaised with the Group Insurance Company.
* Carry out accounts reconciliation for officers' contributions.
* Circulate and advertise dates of the Police Money Matters Seminars on the Force Intranet and website.
Note: these duties and responsibilities are not exhaustive and may be changed from time to time in line with the reasonable requirements of the Police Federation and as directed by the Chairman and Secretary & Treasurer.
Skills, Knowledge and Expertise
It is essential that the post-holder has the following:
* Excellent organisational skills.
* Good knowledge of MS Office Suite, Outlook, PowerPoint and Excel.
* Ability to work autonomously with little intervention.
* Experience of and ability to work under pressure with clear note‑taking abilities, both in speed and accuracy of detail recorded and layout of relevant notes and minutes required.
* Proactive, seeking out work and looking for new ways for the department to improve.
* Understanding of the importance of and maintaining confidentiality and integrity.
* Excellent interpersonal and communication skills, demonstrating ability to be assertive, confident and diplomatic with those internal and external to the organisation.
* Excellent customer service manner with a strong focus on members’ satisfaction.
It is desirable that the post holder also has the following:
* Worked within a member services organisation.
Benefits
We offer multiple benefits to our employees including: competitive salary, life assurance, private healthcare, enhanced pension contribution, enhanced leave, employee assistance program, onsite free lunches and refreshments, free onsite gym, free onsite parking, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more.
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
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