E-commerce Senior Account Manager
Function: Performance Creative | Account Leadership | Pod Management
Reports to: Account Director
Location: Remote-first. One day per month in office at Hambi Media HQ, Oval, London.
Compensation: £40,000 – £50,000 + Bonus + Benefits + 27 Days Holiday
Requirements
We are looking for someone deeply embedded in the DTC/ecommerce world.
* Performance creative
* Paid social growth
* E-commerce launch cycles
* Creative testing velocity
* Scaling consumer brands
* Retention and revenue conversations
* How fast-moving founders operate
You’ve likely worked with e-commerce brands before and know the pace, pressure, and expectations that come with scaling them.
This role is for someone who can confidently lead high-growth DTC accounts while managing and elevating a pod of Account Managers underneath them.
Client & Commercial Leadership
* Own senior relationships across larger, higher-impact accounts
* Lead strategic client conversations, performance reviews and planning
* Guide clients through launches, pivots and scale moments
* Spot upsell, retention and growth opportunities
Pod & People Management
* Line‑manage Account Managers within your pod
* Coach AMs on communication, organisation and client ownership
* Raise delivery standards across accounts and workflows
* Support hiring, onboarding and development of AMs
Delivery & Quality Control
* Oversee UGC and creative workflows across the pod
* Ensure launches are planned, resourced and executed cleanly
* Act as escalation point for delivery or client risk
* Maintain consistency across processes and client experience
What You Bring
* 4+ years’ experience in agency account management
* Proven experience managing or mentoring Account Managers
* Strong understanding of performance creative, UGC and launch cycles
* Confidence running senior client conversations independently
* Commercial awareness — retention, margin, and growth matter to you
* Calm authority — clients and teams trust your judgment
Who You Are
* A true manager – you enjoy leading people, not just accounts
* Standards-driven – you care about quality and consistency
* Accountable – you own outcomes across your pod
* Structured and decisive – you bring order and clarity
* A role model – AMs learn by watching how you operate
Benefits
* Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
* Exceptional Team: Collaborate with a world‑class team of motivated and high‑performing individuals.
* Career Growth: Enjoy opportunities for rapid career progression in a fast‑growing agency.
* Work‑Life Balance: 27 days paid holiday (plus your birthday off), hybrid working and flexibility to work abroad for up to 30 days.
* Comprehensive Benefits: Private health and dental insurance, company pension scheme and structured training programmes.
* Remote working with 1 day a month in London Head Office.
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