Retail Assistant - Zero Hours, Sutton Coldfield
The Belfry Hotel & Resort is an award-winning hotel with over 300 luxurious bedrooms and suites, several restaurants and bars, event spaces, a leisure club, and spa. Our world-class golf courses, including The Brabazon, host major events like the Betfred British Masters. Join our vibrant team and be part of a company that values its staff and guests alike.
We are undergoing a major expansion, investing over £80 million to enhance our resort with new facilities, including The Masters Suite, additional bedrooms, and a state-of-the-art leisure club, expected to be completed by Autumn 2025.
Our team is recognized as one of the best places to work, and we are committed to employee development and wellbeing. We offer a rewarding work environment with various benefits and growth opportunities.
Golf and Retail
The Belfry's Golf team offers exceptional experiences across three courses and the UK's largest Golf Shop. The Golf Operations team ensures smooth tee-offs, and the Golf Academy provides professional lessons and equipment fitting. We cater to golf enthusiasts of all levels.
The role offers an on-target earning potential of £12.80 per hour, including a base rate of £12.21 and gratuities of approximately £0.59 per hour.
About the role
Based in the busy Golf shop, you will handle customer inquiries, drive revenue, and promote products while delivering excellent guest service.
Key responsibilities include:
1. Assisting with daily shop floor operations
2. Providing excellent customer service and greeting guests
3. Maximizing sales through product recommendations
4. Maintaining merchandising standards
5. Keeping product knowledge up to date
6. Handling returns and general inquiries
About you
* Experience in golf retail or sports retail, either at a golf club or standalone store
* Exceptional customer service and communication skills
* Passionate about working in a high-quality retail environment that celebrates success
Learning & Development
We support our team through coaching, in-house training, and access to The Belfry Campus online platform. We offer apprenticeships, internal promotion, and development programs to help you grow your career. We also prioritize your wellbeing with gym memberships, mental health support, healthcare schemes, and financial wellness programs.
Showing our appreciation
Our team benefits from awards, recognition, extra holidays, discounts at our resort, and perks via Perkbox. We also provide free parking, a subsidized taxi service, and complimentary meals during shifts.
Making a difference
We are committed to sustainability, community involvement, and environmental responsibility, holding a Silver Award from Green Tourism and GEO Certification. We support charitable initiatives and aim to make a positive impact locally and globally.
Our Values
We foster a community that values individual growth, teamwork, and making a difference. Our Belfry Beliefs—Make a Difference, Own Our Actions, Better Together, and Deliver Every Day—are the foundation of our culture.
If you want to contribute, grow, and make a lasting impact, The Belfry Hotel & Resort is the place for you.
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