Overview
The post holder is required to provide comprehensive secretarial, waiting list management and administrative support to medical and nursing staff within the Palliative Care Team. They will assist medical and nursing colleagues with a wide range of service and functions. This includes dealing with enquiries direct from staff, patients and members of the public; processing of referrals; communicating appointment related information to patients/carers; co-ordinating the Palliative Care MDT, and supporting with a variety of team matters and procedures. The role is primarily office based, although some aspects of non-direct patient care and education are required.
Responsibilities
* Lead on weekly Palliative Care MDT preparation, document outcomes of same and disseminate outcomes accordingly
* Responsible for the management of placement allocation requests with the team, provision of information packs and compilation of feedback questionnaires
* Arrange various meetings, room bookings and manage the team diary
* Take formal minutes of meetings using the agreed templates and share these in a timely manner
* Order stationary stock and office supplies. This includes the maintenance of adequate stock of Memory boxes, Condolence cards and Specialist Palliative Care Team information packs
* Maintain the Condolence Cards Register and subsequent writing and posting of these on a weekly basis
* Responsible for the distribution, stock monitoring and retrieval of T34 McKinley pumps at UHNM, ensuring timely discharge and symptom control
* Ensure incoming and outgoing correspondence (both routine and non-routine) are dealt with in a timely manner
* Judgement and information analysis will need to be exercised when dealing with enquiries, including when to escalate cases to the nursing or medical members of the team or community colleagues
* To collect statistical information and reports as requested. This includes sharing data with the integrated care board quarterly and compiling figures for the palliative care team annual report
* Required to manage own diary, prioritizing own workload in order to meet the demands of the needs of own service as well as those of departments/ wards, often working under pressure in a busy office environment
* A large proportion of this role will be office based working; there may be occasions when the post holder will be expected to visit clinical areas
* Act as first point of contact for distressed staff members, relatives or members of the public who contact the Specialist Palliative Care team at UHNM
* There is a requirement to exchange sensitive, complex and emotive verbal and written information with patients, staff and carers which requires tact and diplomacy
* The post requires a combination of an often unpredictable work pattern and frequent deadlines to achieve
* Support the team with the delivery and evaluation of education events - responsible for the management of queries, bookings, and compilation of feedback
Additional information
Important information about your application: All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly. References - please ensure you provide email addresses for all referees for the last three years of employment. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone. Flexible working will be considered in line with Trust policies. New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check. We work with \"trac.jobs\" to support our recruitment process. If you have any queries regarding this please read this privacy notice. UHNM has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community. We will communicate with you regarding your job application via email. At UHNM we reserve the right to close adverts early; please apply without delay. If you obtained your qualifications overseas, you will need an official government translation through ECCTIS. If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the start date for operational and training purposes. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa. UHNM supports the responsible use of Artificial Intelligence (AI) to assist in preparing your supporting statement. If AI has been used to support your application, you must declare this within your submission.
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