We are looking for a responsible, customer-focused individual to serve as the first point of contact for golfers and supporting the day-to-day operation of the golf shop. The post will have key holder responsibility, opening and closing the facility when required. Operational Responsibilities: Be responsible for opening and closing the course shop independently, ensuring the cleanliness and visual appeal of the shop Act as the main point of contact for the course: greet and assist members, players and guests in a friendly and professional manner, confirming tee times and providing information as required Process memberships and take bookings for tee times using the course booking system Respond to telephone and email enquiries professionally and efficiently Provide information about the course, rules and procedures, answering questions to assist golfer needs Handle point-of-sale transactions accurately, including cash and card handling and daily cash-up reconciliations and reports. Reporting any discrepancies Manage stock levels, merchandising and re-stocking requirements Report maintenance, safety or security concerns promptly to Trustees Prepare weekly reports for Trustee Board and attend Trustee meetings as requested Adhere to the Course’s policy and procedures People Responsibilities Liaise with and direct the work of shop volunteers and/or contractors as required to ensure safe working practices and customer safety Ensure all customer interaction is handled professionally and with courtesy, assisting in a quality customer experience on each and every visit, recognising their importance to the business Must commit to, support and work within the Course’s safeguarding policies and procedures Adopt a flexible attitude to the role at all times, undertaking tasks that assist the Trustees to maintain a competitive advantage. This job description is not intended to exclude any task, which the postholder might reasonably be required to undertake. Qualities/Experience and Training (Desirable) Have previous experience in retail, customer service or golf operations Dependability and a strong work ethic, able to handle responsibility with minimal supervision Strong customer service and interpersonal skills Basic IT skills including experience with POS and booking systems Trustworthy and reliable, with attention to detail Availability to work flexible hours including early mornings, weekends and holidays A Disclosure Check will be required An interest in golf would be helpful, but is not essential To apply: Please submit a CV including current salary and a statement of no more than 500 words explaining why you feel you would be the perfect candidate for this exciting new role.