Description
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Business Analyst to join our growing business on a permanent basis.
Purpose of the role:
* Business Analysis - To facilitate, coordinate and document detailed business requirements regarding the business change agenda (project or work package).
* To work directly with the relevant IT development team or cross functionally as appropriate to articulate and ascertain the feasibility of the business change and mediate cross functionally regarding potential solutions.
* To aide in the development of new solutions to meet business change requirements.
* To assist internal customers in the management and development of their business processes to create efficiency and value.
* To assist in the management of key IT projects, work packages from their inception to ensuring they are completed:
* to the agreed timescales and milestone plan
* with the desired deliverables of the appropriate quality
* achieving the appropriate benefits schedule
* report writing: this will incorporate writing the business terms of reference, writing the business requirements documentation - in readiness for the developers to commence coding, project highlight reporting etc.
* testing: to assist as and when required
* Working with the Service Delivery team regarding service transition
* To support the Squad in both the maintenance and support of existing systems to meet (or exceed) Service Level Agreements (SLAs).
Key Accountabilities/ Tasks:
Project or Work Package:
* Act as IT and first point of contact within the given business area(s)
* Work with business users to identify solutions for business problems or opportunities
* Development and the delivery of requirement documentation (such as TOR, Business Requirements, project life cycle documentation, test scripts & user guides etc.)
* Once the requirements have been approved, create the Product Backlog (epic's, features, user stories and tasks)
* May be asked to coach new starters and business stakeholders when handing over solutions
Day to Day
* Accountable for the performance of activities related to the support of existing systems
* Ensure an Account Management relationship is developed within the given business area of responsibility
* Provide regular Project / work package / account management information updates within agree deadlines incorporating project life cycle documentation
* Educate and influence the business users in understanding the importance and capability of systems, data management and business process
* Keep up to date with industry best practices; provide training and documentation where required
* Perform miscellaneous job-related duties as assigned
Working with the wider IT team to:
o help develop the IT strategy and milestone plan for IT
o help coordinate the delivery of all IT projects
o provide support to other Business Analysts, Project Leaders, and Project Mangers etc.
KPIs
Manage and keep up to date individual project documentation to include the following:
* Proposal, Terms of Reference
* Request for Information (RFI) / Request for Proposal (RFP) / Invitation to Tender (ITT)
* Business Requirements Analysis and relevant Documentation including user stories
* Design documentation
* Product backlogs
* Implementation and transition plans
* Periodic Reporting for the IT leadership team
* Relevant project documentation and user guides
Adherence to the agreed / approved project :
* Timescale
* Deliverables
QUALIFICATIONS/KNOWLEDGE/EXPERIENCE:
* No minimum qualifications are required, although formal qualifications would be an advantage
* Experience of working in an agile environment and the management of a product backlog
* Knowledges of Microsoft Azure DevOps would be an advantage
* Excellent communication and coordinating skills will ability to gather and challenge requirements
* Experience of a fast-paced retailer, supply chain or similar environment would be an advantage
* Development Lifecycle
o Analysis capability to work with business users and IT development teams to turn business problems into system solution requirements
o This includes soft skills such as holistic thinking and problem solving
* Management
o Skill in organising resources and establishing priorities
o Strong communication and relationship management skills are a must
What to expect from us:
* 15% discount in Iceland stores
* 30% discount at Club Individual Restaurants
* 33 days holiday (including bank holidays)
* Free onsite parking
* Onsite electric car charging ports
* Subsidised staff restaurant and Costa Coffee
* Christmas vouchers
* Refer a Friend Scheme
* Christmas Savings scheme
* Discounted dry cleaning
* Long service awards
#J-18808-Ljbffr