Service Design & Transition Manager – Operational Services
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Join MBNL—where mobile infrastructure powers digital Britain. As the Service Design & Transition Manager, you’ll play a pivotal role in redefining our Shared Operations service, ensuring it's fully aligned with evolving shareholder needs.
Responsibilities of the Service Design & Transition Manager include:
* Lead delivery of revised service designs for MBNL’s strategic operational model
* Align cross-functional teams and stakeholders to drive transformation outcomes
* Define and implement changes to operational processes and IT/OSS capabilities
* Represent Operations across leadership, ensuring clarity on service levels, KPIs and ownership
* Shape the transition plan and communicate progress at senior levels
The successful Service Design & Transition Manager will have:
* Strong telecoms or infrastructure service operations experience
* Proven understanding of ITIL v4 and service management best practices
* Comfortable driving stakeholder consensus across complex ecosystems
* Skilled in translating customer experience goals into operational design
* Ability to problem-solve around service interlocks, process gaps and IT dependencies
To apply for the Service Design & Transition Manager, please send your CV to caroline.kennedy@projectpeople.com