Posted: 15h ago
The role
Women’s Team Supporter Engagement Assistant vacancy As an integral part of our dynamic team, you will play a crucial role in upholding our organisation's commitment to sustainability. Regardless of your specific role in marketing, HR, procurement, or any other department, we expect all employees to actively embrace and adhere to our sustainability policies. Your dedication to environmentally conscious practices, resource efficiency, and ethical considerations will contribute to our collective efforts in fostering a responsible and sustainable workplace. We believe that each team member, regardless of their functional area, plays a vital role in promoting and implementing sustainable practices that align with our organizational values Exeter City Football Club seeks to ensure the safety, safeguarding and wellbeing of all children, young people and adults at risk who engage in its activities. We are recruiting a Women’s Team Supporter Engagement Assistant on a casual worker, seasonal basis to primarily support our Women’s Team Operations Manager with women’s football activities. Reporting into the Operations Manager with a dotted line to the Commercial Manager, the successful candidate will need to be available throughout the season for 24 hours per week across Tuesday, Wednesday, Thursday & Sunday. Who are we? Exeter City Football Club is a special club with over 20 years of Supporters’ Trust ownership something we are very proud of. Our ownership model places our supporters and community engagement at the forefront of everything we do and we are proud to have a special place in the heart of the community.Trust ownership is reflected in our commitment to balancing on-field success with long-term sustainability and we have a remarkable track record of nurturing talent through our Academy, promoting players to the first team, and maximising their performance.In addition to the success of our Academy and men’s team Exeter City Womensuccessfully transitioned into being fully managed bytheClubin 2024 and were promoted to the third tier of women’s football in the FA Women’s National League Southern Premier Division in 2024. Culture We recognise the advantages of having a diverse workforce with abroad range of skills, diversity of experiences and perspectives and we embrace the creativity and innovation this brings. We pride ourselves on having an inclusive culture and a workplace that brings opportunity, development and growth. We embrace a culture of accountability where we set clear expectations and goals, open lines of communication and strong leadership. About the role Establish an engagement strategy to target key demographics and offer an understanding of ECWFC fanbase and opportunities for growth. · Work with the Retail Manager to assist in merchandise and branding opportunities for the women’s team and ensure the ECWFC fan base have purchasing options within our club range. · Focus on matchday experience, making coach road a home venue for the team, highlighting the matchday experience at St James Park and focussing on how we engage more support in the surrounding areas. · Establish a school’s programme, to offer visibility on the Women’s team and support schools in offering football sessions for girls. · Work in partnership with our charity partner CCT to support in creating engagement opportunities. · Develop an external calendar to create positive engagement opportunities such as attending and speaking at assembly’s, youth team sessions and clubs to engage with existing and potential junior supporters. · Work with the Supporter Experience Manager and Supporter Experience Officer to develop and enhance our Junior Grecian offering within women’s football. · Work alongside the Exeter City Supporters Trust and other key Supporters Groups to grow engagement and involvement in the Women’s team. · Establish events specific for the women’s team to assist in generating income, coordinating with the Events Operating Manager to deliver. · Work with our marketing and media team to produce women’s football promotional materials and digital content promoting supporter events & activities. · Work with the commercial team to deliver sponsorship targets and to ensure strong partnerships are established with commercial partners. · Establish strong links with Exeter University to promote the Club and engage with opportunities for students to assist in growing the game · Attend Men’s matchdays at St James Park to offer visibility to the team and further emphasise the ‘one club’ ethos. Essential criteria: Excellent time management & organisational skills Possess a high level of administrative & IT skills Excellent customer care skills with a clear focus on delivery and getting it right on every occasion Fluent English language skills Ability to work within a team and fosterpositiveworking relationships Clear and concise written and verbal communication Ability to work on multiple tasks An innovative thinker Brings new ideas in a constructive and thoughtful way A proventrack recordof deliveringhigh standardsofcustomerservice Experience in managing and developingprofessional workingrelationships Knowledge of Exeter City Football Cluband our ownership model Knowledgeand experience of Women’s Football A track recordof successful delivery Understanding and recognition of the principles of equality and diversity If you wish to apply for this position please follow the link and apply via our HR platform, People HR. Only completed applications that are submitted via People HR will be accepted. Any applications after the closing date will not be accepted. The closing date is: 26 th June 2026 Interview date: To be confirmed The successful candidate will be required to go through our full onboarding process including a DBS Check, references and must be able to prove their eligibility to work within the UK. Full details of the process will be shared with the successful candidate. ECFC is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people and expects all staff and employees to share this commitment.
