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Apprentice 1st Line Support Technician
, Apply From: 11/05/2025
Learning Provider
Delivered by ALTHAUS DIGITAL LIMITED
Employer
Acuity Care Group
Vacancy Description
* Help staff with password resets, login issues and basic software support
* Log and track support tickets using our service desk system
* Escalate more complex issues to 2nd/3rd line or external suppliers
* Build and configure new phones and devices
* Keep support records and asset lists up to date
* Support onboarding by helping new starters with tech setup
* Learn how to troubleshoot hardware, software, and network issues
* Work with the team to spot patterns and help reduce common problems
Key Details
Vacancy Title
Apprentice 1st Line Support Technician
Employer Description
"As one of the UK’s leading providers of complex care at home, we deliver individualised, person-centred packages of care. Our focus is to improve our clients’ quality of life and enable them to live successfully at home."
Vacancy Location
First Floor Suite Shire Hall Nottingham, NG1 1HN
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000319610
Key Dates
Apply From
11/05/2025
Closing Date For Applications
2025-05-23 23:59:59
Interview Begin From
Possible Start Date
2025-05-27 00:00:00
Training
Training to be Provided
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Learning Provider
ALTHAUS DIGITAL LIMITED
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsLogicalTeam workingInitiative
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