Our client is a successful and established Financial Advice business based in Horsham.
Their IT arm is looking for a 1st Line support Technician.
Responsibilities
* Provide excellent customer service & technical solutions to end-users including staff & contractors.
* Aim to resolve 1st line issues, escalating complex issues to 2nd or 3rd line support as necessary once all investigative avenues are exhausted, following IT procedures.
* Configure laptops, mobile phones, tablets & printers for office based & remote staff in line with changes to staff, including new starters, leavers, access rights.
* Troubleshoot IT Helpdesk tickets in line with department SLAs.
Qualifications
* Minimum 12 months experience in a similar related role.
* Microsoft 365 app support (Outlook, Teams, OneDrive, Word, Excel etc).
* Windows 11 troubleshooting, configuration, installation.
* Software, Firmware & Driver installation.
* Printer setup, configuration & maintenance.
Please do bear in mind this is an office based role in Horsham so please only apply if you are able to attend the office daily without the need to relocate.
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