Ready to step into an amazing career? Join us in a leading role as (Customer Experience Manager (know internally as Owner and Guest Experience Manager) and create amazing memories at work. Our managers are smooth operators and great role models, inspiring and motivating our family of memory makers to make great things happen.
The Role
* Delivering owner & guest interaction through all communication channels
* Working closely with the HOD on park and Central Support team to achieve and align brand standards, best practice and expectations
* Understanding, analysing and effectively using, insight and customer feedback to identify emerging issues promptly and proactively solve problems before they escalate
* Taking accountability and be responsible for managing all customer/owner complaints and goodwill within the guidelines
* Being the voice of the customer to bring to life the guest and owner experience to improve feedback and reviews
* Training, Coaching and building the capability of the experience team
* Managing a welcoming and resourceful owner and guest reception area
* Identify and maximise opportunities for owners and guests by understanding the needs of the customer to maximise revenue across all channels
* Planning, scheduling and delivering a wide range of owner & guest events such as forums, drop-in’s, and social events that are tailored to the customer’s on your park.
PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk and expects all Team Members to share this commitment. Background checks including DBS (or equivalent) will be carried out.
At Parkdean Resorts we don’t leave unforgettable moments to chance.
We pitch in, we work hard, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, creating amazing memories together.
What we live by & what we look for:
Care | we care about our guests, our people and our communities.
Pace | we make great things happen, making the most of every minute.
Difference | we celebrate difference and encourage each other to be ourselves.
Belonging | we’re family, offering a home away from home where people feel safe.
Value | we value all.
Parkdean perks:
* 25% discount on holidays for friends, family & you
* Stand-by breaks available at a discounted rate
* 30% off food & drink
* Clear career pathways, with development & progression
* In house incentives & competitions
Creating amazing memories is in our DNA – is it in yours?