We are looking for a decisive, visionary leader to nurture the developing team at this bustling, 150-bedroom hotel, adjacent to Norwich City Football Club just ten minutes from the city centre.
With a solid understanding of hotel operations, you will lead from the front, inspiring and supporting your team to deliver outstanding experiences at every stage of the guest journey.
This role reports to the Regional General Manager.
About the role
You are responsible for overseeing the smooth running of day-to-day operations in the hotel and managing ongoing profitability. Guiding and nurturing your team, you ensure all revenue, guest satisfaction and brand targets are met.
Duties include:
1. Managing budgets and controlling expenditure
2. Recruiting, training and managing hotel employees
3. Ensuring compliance with health, safety and licensing laws, as well as maintaining property and amenities
4. Continuously improving business operations through standard procedures, maximising revenue and monitoring employee performance
Full details of the role will be discussed with shortlisted candidates. If you’d like to find out more before applying, reach out to our resourcing team at recruitment@kewgreenhotels.com.
About you
You are an expert in hotel operations, but what you’re best at is people. Whether nurturing a nervous new start or developing a future star, you always know how to get the best from your team. You instinctively know when to empower or lead decisively, and you’re not afraid of tough conversations. Providing clear direction to your Heads of Departments, you foster a culture of ownership where everyone is committed to achieving together.
An ideal candidate for this role should possess the following attributes:
* Strong Leadership: Motivates and inspires your team, fostering a positive work environment by leading from the front.
* Exceptional Communication: Excellent verbal and written skills, comfortable interacting with guests, employees, and stakeholders.
* Financial Acumen: Solid understanding of budget management, driving revenue while controlling costs.
* Solution-Driven: Able to provide quick, clear, and effective solutions in all situations.
* Customer-Centric: Dedicated to ensuring exceptional guest satisfaction and experience.
* Innovative and Detail-Oriented: Proactive in seeking opportunities to improve service delivery and maximise revenue, with keen attention to property maintenance, health, safety, and compliance.
* Team Player: Capable of recruiting, training, and managing a diverse team, fostering growth and development.
Benefits
Our rewards package includes:
* Discounted hotel stays worldwide, with food and beverage discounts
* Attractive discounts across major retailers, restaurants, and events
* Free and unlimited access to our leisure clubs (gym, pool, steam rooms)
* Personal and career development, including apprenticeships
* 24/7, 365 days Employee Assistance Line for mental health, wellbeing, financial, and legal support
Next steps
A member of our recruitment team will contact shortlisted candidates to schedule a 15-minute chat to learn more about you. We will explain the role in detail, and you can highlight your skills. If successful, you will meet the Regional General Manager and Director of Operations.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company with a diverse portfolio across several leading hotel brands.
Our mission is to operate hotels which make us proud, guided by our core values:
* We Love To Pursue Outstanding
* We Respect Our People And Communities
* We Focus On Details
* We Are Pragmatic
If you share our values and are committed to doing work you can be proud of, we would love to hear from you!
You can learn more about our mission, values, history, and more at www.kewgreenhotels.com.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. If you require any reasonable adjustments during the recruitment process, please complete the relevant questions in your application or contact recruitment@kewgreenhotels.com. We are committed to supporting your needs.
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